KFC Hull - Kingswood Retail Park Reviews Summary

Food Quality

Pros:

• "Went to the cinema nearby and noticed KFC so thought I’d pop in and treat the kids, amazing experience best KFC I’ve had in a long time, pleasant staff, speedy service and great food, highly recommended."
• "The food was great as always."
• "Always good food, but today my husband's chicken was rather dry told the waitress she apologised and brought him some more which was excellent."
• "Good chicken and usually delicious."
• "Food was excellent too."
• "Food great as always!!"
• "The original chicken is the best and I've not seen a better prepared chips."

Cons:

• "Food was stone cold and just thrown together."
• "Absolutely awful didn't taste fresh chicken was like rubber and burnt chips cold."
• "Food not very good at all, chips were cold chicken was not much warmer and rubbery also did not taste very nice."
• "Cold so greasy, left mouth feeling icky."
• "the hot wings were very cold inside as if they had been frozen and not reheated properly."
• "The original recipe chicken was so dark brown and dry."
• "Luke warm,soggy skin not crisp soggy chips and the chicken was a weird colour of brow grey instead of white!!"

Service

Pros:

• "I have always been served by Sarah on a Tuesday And I have never know a staff member acknowledge a customer. In the queue like Sarah does."
• "The the 4 members of staff I had contact with were friendly and cheerful."
• "ABSOLUTELY BRILLIANT SERVICE!!!! Some of the staff are so lovely and joyous it really makes you smile."
• "The customer service was pleasant even though I had gone at a peak time."
• "Friendly staff they do a great job of keeping the place clean now."
• "Natasha is 10/10 at customer service .. she was spot on from the start.. greeting as entered.. asked all her questions needed repeated order."
• "The staff were polite and apologetic."

Cons:

• "Came here for a quite bite to eat before going to the cinema. Stood for what felt like ages with 2 members of staff working away. Not once did the staff acknowledge our presence at the order counter."
• "Staff are rude and scruffy."
• "Bad customer service, food was cold and terrible."
• "Very useless the scrote taking money in money and trying to ignore us when asking for napkins and sauces."
• "Staff member at the window was stood with his belt unbuckled and shirt hanging out and dirty."
• "One of your staff called Dean robnicki is an unsafe and unhygienic person in the work force."
• "Absolutely diabolical service. Staff either ignore you or when you query something they refer you to the manager who has zero customer interaction skills."

Cleanliness

Pros:

• "We always eat inside the restaurant is always clean."
• "We ordered takeaway today. They had more staffs so we didn't have to wait for long."
• "Good to see that she is still doing a great job for you."

Cons:

• "The bins were so full, rubbish was stacked on top of them."
• "It was dirty. Bins overflowing. Tables dirty. Floor dirty."
• "The restaurant was a bit of a mess."
• "Tables and floors never seem to be clean."
• "Food and rubbish all over the floor, food still stuck to the bottom of the trays."
• "Lots of the tables were dirty and needed a good wipe down."
• "Had to clean our own table to sit down and find a bin that was not overflowing."

Order Accuracy

Pros:

• "This KFC used to get orders wrong regularly but in the last year or so things have improved massively."
• "Ordered an offer through the drive-thru which came with an item missing so had to go in the restaurant which I didn't want to do. They gave me the missing item so all good."
• "Got the order wrong but worked our cheaper so cant complain."

Cons:

• "Cant believe how many times we go through drive through and they've either forgotten something or got order wrong."
• "One of the meals was wrong."
• "Service was atrocious. 4 box meals, not one of them was right. Wrong sides, items missing."
• "They forgot half of the things in my bucket that wasn't a bucket and it was cold and poorly cooked."
• "Once again they forgot the side from the order."
• "Missed my MAIN part of the order, the Zinger Popcorn bucket."
• "This place is consistently bad. All they need to do is place in a bag, what it says on the screen.. Yet they still get it wrong."

Value for Money

Pros:

• "food good but as always fries need improving. service was good as always, had takeaway which came as ordered in under 5 minutes staff where pleasant and helpful."

Cons:

• "I haven't had KFC in forever and really fancied some finger licking good chicken.. I know prices have gone up but wowser £30 for some dry chicken, sorry but I wasn't impressed at all."
• "Very expensive and was left still feeling hungry."
• "It all looked and tasted like it had been left under the heat lamp for an hour, dry and crispy."
• "Very dry food, left most of the chicken which at other kfc's is usually spot on."