KFC Fareham - Lederle Lane Reviews Summary

Staff Service

Pros:

• "Absolutely amazing Portuguese gentleman as part of the staff that was so welcoming and helpful on one of my first visits."
• "Staff amazing & polite."
• "Staff are friendly and helpful."
• "The manager was good and gave us what I ordered."
• "Guy who took our order tonight very nice and friendly."
• "Really impressed with the staff here, super friendly and dealt with a very difficult and rude customer with impeccable manners."
• "all the team are friendly and professional."

Cons:

• "When I told them it was cold they didn't care and it felt like I was an inconvenience for asking for it to be replaced."
• "Clearly that KFC is badly staffed/managed if employees can not be bothered to do their jobs."
• "girl who handed me the order was grumpy, rude and unfriendly."
• "The rudest most unhelpful staff I've ever seen."
• "Stood at the counter for ages and was ignored, two members of staff looked right at us and did not even acknowledge us."
• "No, manners, mucking about, staff found it funny when orders were wrong."
• "Previously I left positive feedback for this kfc, my 2x previous visits as drive through, I was served by a lady very abrupt, it doesn't apologise for keeping you waiting, and absolutely RUDE."

Food Quality

Pros:

• "The food was hot and delicious too."
• "Tried the vegan burger today, was a really tasty alternative to chicken, herbs and spices on point."
• "The food was hot, and absolutely delicious."
• "Revisited 22/05/2023. Spicy, made to order, and piping hot."
• "The food is cooked well and served hot."
• "Food is always nice and moist."
• "Thankfully the chicken was lovely and all the order was there."

Cons:

• "The cold chicken was tough and vary plain and lack of crispyness to all chicken products and was like there was no seasoning."
• "Not only did the food turn up 30 mins late, but was cold."
• "Really disappointed, mostly drumsticks, hardly any coating mostly soggy and lukewarm and small pieces."
• "The chicken WASN'T cooked from fresh, the meat itself was dry and the skin was rock hard."
• "Chicken was cold, handed back saying i want fresh, didn't go down well, dirty look."
• "Chicken is tasteless."
• "Absolutely disgusting! Ordered food tonight all was stone cold."

Cleanliness

Pros:

• "Today we were lucky to find a clean table, the only one ... even though the dining area was empty."
• "outside kept clean and free of rubbish."
• "The restaurant is spotlessly clean."
• "This place is usually clean and the staff are pretty decent with knowing what is on the menu."

Cons:

• "The floor was very sticky and full of rubbish, ketchup, mayo, and fries."
• "but the floor was clearly not mopped all the customers are sliding around like an ice rink."
• "Dirty, very dirty. I was on the table for about 30 minutes and the customers had to clean the tables ...i cleaned mine too."
• "Food nothing like the pics, it was cold dried out chips, tiny wrap but the beans were hot after being nuked for 5 mins, the tables were filthy with dried sauce and chips and the floor was disgusting covered with food and napkins."
• "There was litter everywhere in the carpark, bin overflowing badly."
• "Not a clean table or chair in the restaurant."
• "Cleaning standards have gone downhill. Lamp shades are very dusty and covered in cob webs."

Order Accuracy

Pros:

• "Served promptly food arrived quickly. Took out. Order was accurate."
• "Ordered a KFC on just eat, turned up in good time."

Cons:

• "Had to wait ages for the order, when we got it it was short on chicken items."
• "Got home to find the order had fries missing and ice cream missing n kiddies meal 3 year old very upset."
• "We didn't get a single thing we ordered."
• "Every single time we order from here they forget half of the items that we have order."
• "Our order was absolutely shocking. Order was wrong. Two meals we ordered, both incorrect."
• "Instead I received some chicken burger meal and nothing else. THIS IS NOT WHAT I ORDERED."
• "They just can't get my order right."

Delivery & Wait Times

Pros:

• "Was delivered quickly, friendly driver too."

Cons:

• "I am now in the drive through queue and have been waiting 26 minutes and iv only just pasted the first window."
• "Not only did the food turn up 30 mins late, but was cold."
• "After waiting in drive through queue for 15 minutes... had my hungry daughter with me so got in queue again."
• "Stuck in the drive thru for 45 minutes and was only a couple of people in front and was empty inside too."
• "Waited over a hour for delivery time kept changing every 5 minutes tried calling restaurant no answer left a message and still no reply."
• "Terrible experience, I ordered a delivery from here and it turned up stone cold and inedible."
• "Waited 45 mins in the drive thru, finally got the place the order and they didn't have alot of things."