McDonald's Reviews Summary

Order Accuracy

Pros:

• "Nice and empty, quick service. Hot freshly cooked food and almost a smile from the staff."

Cons:

• "Check your order because I guarantee there will be small and big mistakes."
• "And it seems McDonald's have put prices up and started skimping on quality and size."
• "This place is generally getting worse! Focuses more on Uber eats. Takes ages!"
• "They got 2 of our orders wrong, we asked for it to be corrected where we got a lot of eye rolls."
• "Every time I do a drive through here they always have at least one item wrong."
• "Asked to wait in bay two to receive our drive through order... it had clearly been sat waiting as it was cold."
• "Queued in the drive through on one section and they served 3 people behind me before taking my order!"
• "Orders are frequently missing items, and they are clearly so rushed that the food looks like it has literally been thrown together."

Staff Attitude and Helpfulness

Pros:

• "Well done to Tyler the shift manager on June 30th for showing the rest of the staff how multitasking is done."
• "Went late at night, had to wait a little, but the staff were polite and apologetic, food was just cooked, so food was fresh and hot."
• "The staff at this restaurant seem to be utterly incompetent. They were unable to prepare my sandwich correctly."
• "Staff here are as indifferent as they come. Dump your fries on a dirty tray, who cares."

Cons:

• "Also at least 3 members of staff that were seen looked like they hadn't showered since they started their job."
• "The staff at this restaurant seem to be utterly incompetent."
• "Staff slow and oblivious. Drive through 2 order points 1 person working. Causes argument in drive through."
• "Went in ordered my food on a screen looks like nobody wants to talk to customers anymore waited and waited for my order."

Food Quality and Temperature

Pros:

• "Popped in via the drive through this time at about 11pm on a Wednesday. Nice and empty, quick service. Hot freshly cooked food."
• "Went late at night, had to wait a little, but the staff were polite and apologetic, food was just cooked, so food was fresh and hot."

Cons:

• "The fries don't taste very hot or fresh."
• "Typical for food - dry, cold."
• "Cold, old chips and wraps... who gives a damn... definitely not the staff at Weston Links."
• "Bought 3 separate meals and each one of the meals were cold."
• "Food is always either cold, burnt and takes forever to come out."
• "The food was barely edible my burger was cold staff were more concerned with the people outside cleaning the fat out of there blocked drains."
• "Very poor food and drink quality, filet o fish cooked in very old oil."
• "Absolutely shocking mc Donald's. Food is not cooked through so cold when you eat it."

Facility Cleanliness and Atmosphere

Pros:

• "The usual McDonald's food and it was hot."
• "Mcdonalds app with rewards points made by day and order was delivered to the table voila. The restaurant was clean, spacious and expensive sofa so was comfortable."

Cons:

• "Atmosphere always ruined by at least 1 obnoxiously loud, inconsiderate family."
• "Really not good, the outside was filthy and the inside was just as bad."
• "Painfully slow service, always more people sat around waiting for food than there is actually eating."
• "Hygiene was awful, food was average, the wraps felt slightly stale and salad was sloppy."