Taco Bell Reviews Summary

Food Quality

Pros:

• "Lovely food, though. Honestly, the best!"
• "Food was fantastic! I was served by Tia who was so patient with me considering they were so busy and very cheerful!"
• "We ordered a selection of food: chicken quesadilla, crunch wrap, soft taco, fries, cinnamon twists and churros. The fries were nice and the desserts were lovely."
• "Restaurant was really clean and food was fantastic!"
• "Food came cold, plus I were missing churros with caramel souce."
• "The food lacked any spice apart from the very bottom of the volcano burrito."
• "Food was OK but quite a small burrito and couldn't taste any 'lava sauce'."
• "Great take out or eat in place. Nice to have taco bell in Cardiff."

Cons:

• "The portions were small and bland. There was no salt in the food or available."
• "The food was cold, tasteless and honestly just a massive mess."
• "Tacos had no taste; Just a minced meat and salad filling with a bit of cheese on top."
• "The 'churros' are like cinnamon flavoured prawn crackers. Awful."
• "The beef was not beef, it was more like the burnt/cremated scraps off the grill."
• "We found the rest of the food to be too fatty and salty with incredibly large quantities of cheese and we didn't finish it."
• "The only good aspect of this place is the salsa packet sauce."
• "Chips had little seasoning and were barely warm."

Service Quality

Pros:

• "Man who served us was nice and informative though."
• "The lady serving was rude, and obviously not having a good day! Regardless of your life's miseries, dear, we don't all need to be raked into it with you."
• "Covid measures followed with partitions dividing order screens and clearly placed markers for social distancing while waiting for orders."
• "I was served by Tia who was so patient with me considering they were so busy and very cheerful! A very rare experience when it comes to fast food."
• "The staff are always happy and smiling even at the busiest times especially Tia 😂"
• "Jane was lovely on the door and made sure we got a table."
• "Staff are great. Place was clean. Very friendly and chatty."
• "The lady handing out the orders called us over to get our cups first so we didn't get thirsty while waiting (although we didn't wait long)."

Cons:

• "Service was nonexistent. For the same money or less you will get a much better experience at pretty much any fast food establishment."
• "The girl working there was extremely rude. She didn’t even give us a chance to collect our order before yelling the number angrily again."
• "The incompetence of the staff at this store is astonishing."
• "Whilst the food is great the management leaves a lot too Desiree if you pay for a bag don’t expect to get it."
• "Avoid..Very Slow unfriendly service. 5 staff working here.. not busy. all very slow and all looking confused."
• "The green haired dragon was most rude, shocking how she spoke to co workers."
• "If I’m expecting to wait 30 minutes for a single taco and fries, can you at least have the decency to maybe say there’s a delay, or apologise."
• "They forgot my chips and the drinks were a bit trash but the food was LUSH hot delicious and sexy."

Cleanliness and Ambience

Pros:

• "Covid measures followed with partitions dividing order screens and clearly placed markers for social distancing."
• "Restaurant was really clean and food was fantastic! I was served by Tia who was so patient with me considering they were so busy and very cheerful!"
• "The store has lots of room to dine in and is kept very clean. Delivery has always been efficient and well packed."
• "A fantastic experience at this Taco Bell! The staff and the manager Tia, worked tirelessly to make sure the customers were satisfied."
• "I was super excited for the Taco Bell opening in Cardiff. The interior was new and modern with a decent amount of seating."
• "Great store. Lovely staff, quick service, and very good preparation of Taco Bell’s food."
• "Great food, terrible hygiene, floor was wet and slippery. Under all tables food and boxes, all tables dirty."
• "The store was clean, and the food was delicious and worth it as a nice quick treat along our travels!"

Cons:

• "Decor/tables looked like they were salvaged from a primary school."
• "The table was very dirty, so they clearly didn’t clean it after the last person."
• "The toilet just smelt of piss and there was water everywhere."
• "A place lacking in atmosphere and depth almost as much as the food itself."
• "All the tables were messy and the whole place could have done with a clean."
• "The first delivery never arrived. This was last week. I've ordered today and it's already 25 mins late."
• "My order arrived quickly but the food was stone cold, broken tacos, crunch wrap thrown together unwrapped in its paper."
• "Not only did we have missing items, wrong items, and cold food... But the portions are absolutely pathetic."