Kinleigh Folkard & Hayward Marylebone Estate Agents Reviews Summary

Agent Professionalism and Expertise

Pros:

• "Alix Wright is extremely knowledgeable and professional."
• "My experience with Aix, the property agent at KFH, was truly outstanding."
• "Audrey's professionalism stood out, making her the best we've encountered."
• "Mohsen made the entirety of such a complex process seem simple and seamless."
• "Valentina, the lettings manager has been brilliant at letting my property for a third year now."
• "Ellie! Your knowledge of the property market was fantastic."
• "Rebecca is very professional and hard working and left a deep impression on me."
• "Valentina from KFH was the most professional, understanding of my needs and least pushy."

Cons:

• "We were moving forward with the mortgage and lawyer and the vendor withdrew. However they may try to justify it, if an offer is accepted then that is unethical behaviour."
• "It's impossible to talk to anyone, last week I conducted my business outside the office, as I wasn't allowed in, do not need to do this with other estate agents."
• "Fails to follow even the most basic instruction/administration. Unethically collected money from a potential tenant prior to informing them of key factors in the tenancy."
• "They keep regularly sending me junk mail to my house despite that I contacted them multiple times to stop sending it to me."

Customer Service and Responsiveness

Pros:

• "Alix was super helpful in helping me with my first London flat."
• "Paula was outstanding. She always kept a professional yet friendly approach."
• "Worked with Alix on a super smooth and quick rental process."
• "Audrey worked with me to help find a property, and although I didn’t end up renting with KFH, she made my search easier to navigate."
• "Alix at KFH has been very helpful. My partner and I were looking for a property to rent within a time limit and Alix was able to liaise with multiple landlords and find us a suitable flat efficiently and quicker than I thought possible."
• "Great experience with Audrey. Professional from start to finish."
• "Alix Wright was exceptionally helpful and friendly. She was very responsive to my needs and helped me move in within a weeks time."
• "I had a wonderful experience with Sarah Slimane. She is extremely professional and helpful."

Cons:

• "Refused to return my deposit initially after their landlord rejected my terms, which is just baffling. It took my lawyer to write an official letter for KFH to finally return my deposit."