Hub Box Cardiff Reviews Summary

Service

Pros:

• "The staff were nice and friendly."
• "The service was excellent, friendly and helpful, and the food matched."
• "The staff very engaging and welcoming in the restaurant which made for a lovely relaxed atmosphere."
• "Service was a little slow. It took a while to be seated. They seemed short staffed."
• "Absolutely love this place. Great service, freshly prepared breakfasts and epic coffee."
• "Fantastic service and food. Cerys and Maeve outstanding."
• "Awesome! Asked if we could just walk in and the staff were extremely welcoming."
• "Great customer service and great food. Gluten free option unavailable on Deliveroo for the veggie and vegan burgers but I called and was all sorted."

Cons:

• "Have eaten at Hub Box many times, have always had excellent food and service. However, I don’t normally write reviews but felt compelled to on this occasion."
• "Service was a little slow. It took a while to be seated. They seemed short staffed."
• "Great food but very annoying as a party of 3 that they added the 10% optional charge which they claim to add for parties of 4 or more!"
• "Attended with work friends. Good selection of cocktails, beer and wine. Menu is diverse enough to suit most tastes."
• "Ordered a click and collect meal food was available on time and packaged well. The staff were friendly and helpful."
• "Great place for a quick bite to eat in the heart of the bay, service was a bit slow with orders."
• "Tables were wiped quickly with a paper towel between sittings, no disinfectant. Not good enough under current circumstances!"
• "One star as there isn’t a lower rating available. Uncooked fries, tasteless bm chicken burger, a drink made up of mostly ice and the most unfriendly waiter."

Food Quality

Pros:

• "Delicious burgers with great gluten-free options."
• "The food was really nice, definitely recommend the cluckin' loaded fries to share or as a side."
• "The food arrived quickly, the burger was cooked well and had that delicious charcoaled taste."
• "My burger was delicious and I thoroughly enjoyed it."
• "The food and staff are ours with a hugely welcome smile on arrival and a fantastic run through of the menus and associated options."
• "Amazing burgers here. The pork rib burger just melted in the mouth."
• "The service was amazing and the food was out of this world!!"
• "All the food arrived together as requested and was nice and hot! We both ordered chicken burgers which were absolutely delicious along with loaded fries and sides."

Cons:

• "The sides were really good as well, but don't quite compare favourably to the flavor that similar side dishes from similar competitors."
• "Everything was stone cold and the chips were disgusting, the worst chips I’ve ever had anywhere, cold and chewy."
• "The staff were all really nice. Would definitely recommend."
• "The drinks were lovely but the fries were mother clucking terrible. They took ~40 minutes to arrive and were not crispy or fluffy but... chewy."
• "SOO MUCH SALT!! Looks great. Soo much salt literally couldn’t eat it. Everything is just soo salty."
• "The chips n' cheese and the corn ribs were OK, but would not order again, the corn ribs needed more seasoning as it looked and tasted like they forgot it."
• "Disappointing. The korean chicken burger was bland and dry. The beef burger wasn't anything special either for the price."
• "No gluten free buns on tonight's visit was so disappointing. However the burger and chips were very nice."