Nando's Cardiff - Mermaid Quay Reviews Summary

Customer Service

Pros:

• "Staff were really helpful and friendly and the food was fantastic."
• "The staff were so kind especially a man named Jesus, and he was an absolute savior."
• "Staff were friendly and helpful as always."
• "Great service - I made a mistake with my order and they replaced it without any fuss whatsoever."
• "Staff were outstanding friendly great atmosphere."
• "Great customer service. Very helpful and polite staff."
• "Each time I go there, I leave very happy, all staff is great, manager fantastic."

Cons:

• "The server seemed very impolite, claiming no cheese was ordered, then stormed off to do God only knows."
• "Staff need training on how to host and provide customers service."
• "Terrible customer service; we weren't told of the waiting time before we ordered."
• "Disappointed visit. Lovely location but staff training needed."
• "After the poor service we received after the firebreak lockdown, have given up on this branch: does not seem organised whatsoever."
• "The service was very poor and they not even ask if we need baby highchair."
• "The customer service was dreadful today."

Food Quality

Pros:

• "The food is made to Nando's standard."
• "Well Nandos is Nandos - you know what you're getting and the price is just right!"
• "Food = great. It always is, we love Nandos."
• "Like we know you Nandos does chicken 🐔 like no other, the best grilled chicken always."
• "The food was really good. The food portion was big enough for 3."
• "Food always delicious at Nando’s."
• "As usual food is amazing."

Cons:

• "The ice cream that we ordered with kids meal was served in the condition like little little chunks that looks like left over ice cream."
• "A very busy day granted, ordered a chicken burger the bread was Rock solid."
• "Food was okay but not the first time they’ve messed up a tables order."
• "Nice food, not very hot. Very cold as we were seated near the main entrance."
• "The food was mediocre. Wings were both burnt and undercooked."
• "Onto the food.... took an age to arrive and probably the worst quality I’ve had from Nando’s."
• "Undercooked garlic bread, cold chicken wrap with hardly any chicken and half a portion of super grain."

Cleanliness

Pros:

• "The first time I was impressed and the food was yummy and the bathroom was clean."

Cons:

• "The plates they gave us to eat off were dirty, covered in old food."
• "Both our glasses were visibly dirty."
• "Very poor service toilets always very dirty and soaking."
• "The establishment was rather unsanitary, the tables were sticky to the touch and the cutlery was not clean."
• "The toilets were disgusting, water or urine all over the floor."
• "On leaving I used the bathroom and they were quite dirty with liquid on the floor and toilet roll everywhere."
• "The restaurant was dirty dust and cobwebs everywhere.chicken was very dry."

Management

Pros:

• "However this was rectified quickly by the manager who was great."
• "Staff member James, brought our food with friendly and professional service."
• "Liam was excellent ( I’m not sure if he is the manager but he should be if he isn’t."

Cons:

• "This Nando's does not care about your safety."
• "Will not be returning purely down poor staff attitude and cold chicken."
• "My issue was the service for takeaway."
• "Made a booking for today a few days ago an they are busy now they are saying there is no booking under my name asking for my call log... worst experience never gonna booking here the person who spoke to me is Josh!! So called manager Such a rude mannered person."
• "The manager walked passed our table a number of times and avoided eye contact each time."
• "Poor management - missed food items and slow service resulting in cold burgers."
• "Staff retraining needed as they seem to be unable to keep up with the demand."