Kinleigh Folkard & Hayward Battersea Park Estate Agents Reviews Summary

Professionalism and Efficiency

Pros:

• "What a fantastic experience with KFH who have been absolutely brilliant from listing to sale."
• "The team at KFH have been really helpful, diligent and efficient, especially Tatiana."
• "The staff were efficient and always responsive. Omar handled our tenants and was particularly helpful with any additional issues."
• "Communication was excellent and efficient."
• "Our agent Omar was extremely helpful, professional and friendly, all process was very efficient and quick."
• "Email communication was brilliant."
• "Everything was very smooth, professional and efficient."

Cons:

• "Very poor communication which led to our confirmed property given away to someone else."
• "When trying to resolve the issue, the agents were extremely rude."
• "Very disappointed service after 6 year been a tenant with this agency but I guess they only care about the big commissions from the landlords."
• "Very poor communication which led to our confirmed property given away to someone else without any form of update and despite several contact attempts."
• "Unfortunately had a very bad experience with the lettings team."
• "definitely won't be a customer again."
• "Avoid if you can."

Customer Service and Support

Pros:

• "Naomi is amazing and friendly, she worked tirelessly and went above and beyond to assist me with finding my perfect property."
• "She was incredibly responsive to my questions and concerns."
• "We were especially impressed by the mortgage consultant that KFH Battersea Park introduced - Kevin Hurley was exceptionally thorough in preparing us for applications and patient in understanding our particular financial situation."
• "The team was very professional and friendly and kept to their word in being able sell our flat and get us a house in the same area!"
• "We had nothing but a smooth move thanks to the team at KFH, in particular Harry Appleyard."
• "Emilia from the Battersea office is an excellent professional. She helped us navigate the buying process from start to completion, always kept us updated and was always very quick to respond to our questions or when we needed help!"
• "I couldn't be more satisfied with the level of service and professionalism Emilia provided throughout the entire process."

Cons:

• "Ashling a senior manager fail to acknowledge for multiple times proof how we left the flat not even bother to look at the pictures and only help the Landlord try to rip me of 400£ for few dust he saw on the windows rails what a joke."
• "The only thing we weren't impressed with was the buyer's solicitors, who had been recommended by KFH as being part of their panel of approved solicitors."

Agent Performance

Pros:

• "You are such a professional and a total star."
• "Emilia - so kind, approachable, knowledgeable, professional..the list goes on!"
• "Alex was particularly helpful as our lettings negotiator."
• "Leon is an absolute legend, he helped us secure a flat in a short amount of time."
• "Bradley was amazing throughout the whole experience of finding a flat to rent."
• "Leon is an absolute star, he helped me secure an apartment in a matter of days and was extremely helpful and communicative throughout the whole process."
• "Emilia Monopoli was a joy to work with, making the stressful process of selling a home seem effortless."

Cons:

• "The team was very busy so was hard to contact on the phone, but they always returned our calls and we never felt like anything was being held up by them."