Address: 8 Well Hall Rd, London, SE9 6SF, United Kingdom
Phone: +442088501101
Rating: 4.9
based on 109 reviews.
Agent Professionalism and Support
Pros:
"Filipe and Laura were very proactive, dedicated and helpful when selling our flat."
"Laura demonstrated utmost professionalism, extensive knowledge, and remarkable patience."
"Filipe and Laura were very professional, always happy to help and go the extra mile."
"My sister and I had the emotionally onerous task of selling our late parents' house. Laura inspired confidence in me from the moment I met her."
"Felipe and Laura are great, great communication and advice at all times, very professional and natural approach."
"Huge thanks to Filipe and sales team on sale of my property. In particular, special mention should be given to Laura, whose enthusiasm, commitment and professionalism has been exemplary."
"Your Move in Eltham, and particularly Laura, were outstanding on our house sale."
"We recently completed the sale of our late father’s property with Your Move in Eltham. It was a long process but with the help of Laura and Filipe we got there."
Cons:
"The whole experience has been awful, including the company policies."
"Firstly they didn't carry out an EPC on my property which is legally required within 14 days of a property being listed online."
"On a couple of occasions we were asked to carry out our own viewings as no one was available."
"Their telephone manner leaves a lot to be desired- if you want to have your name shouted at you instead of hello when you answer the phone - then use them!"
Customer Service and Communication
Pros:
"The communication was seamless, and every aspect of the transaction was handled with care and attention to detail."
"Laura remained consistent throughout, always on hand to answer questions and move things along."
"Filipe and Laura provided support, including recommending someone to perform the house clearance."
"Laura and Rob were helpful, knowledgeable, and very accommodating."
"Rob and Laura made it happen! We were kept updated throughout the process, always helpful and friendly."
"Rob valued the house realistically & was in regular contact with me throughout the selling process."
"Rob and Laura were absolutely amazing during our sale, always keeping us informed as to what was happening."
"Rob and Tara were clear, assuring and responsive throughout a long and challenging sale."
Cons:
"A very slow contract coming through which after paying a holding deposit 6 weeks before move in date we received the contract the day before."
"The Landlord is now being difficult to work with! We've had to really push for the boiler to get fixed!!!!"
"Your Move made the experience very uncomfortable and stressful."
"We had 17 viewings and received very little/cop out feedback."
Property Management and Market Knowledge
Pros:
"From the outset, Laura’s comprehensive understanding of the property and the local market instilled confidence."
"Laura and Rob from Your Move were just fantastic in every way possible."
"I recently sold my much loved home in Eltham and Laura and Rob from Your Move were just fantastic in every way possible."
"Laura was amazing when showing people round the house. She respected our property & was very engaging & an excellent sales agent."
"Rob and Laura were knowledgeable, helpful and always willing to go the extra mile to get the sale over the line."
"We chose Your Move as they were the most realistic, honest And didn’t just tell me what I wanted to hear."
"Rob Maton and Bijal Patel in the Eltham office provided a great service with no pressure at all."
"Rob from Eltham dealt with my listing. He promised a quick sale and delivered."
Cons:
"The first house that we looked at did not work out and the buyer pulled out."
"Second mistake they overvalued the property by up to £50k all properties around us listed with different agents on a like for like basis sold."
"I had recently tried to sell a couple of years ago with another agent later to realise that the flat was not mortgageable with high street lenders due to the fact it is above a chip shop."
"I had my house valued by 4 other agents and chose Yourmove as they was the most realistic, honest And didn’t just tell me what I wanted to hear."