Fino Lounge Reviews Summary

Category: Restaurant Cardiff

Address: 49 Merthyr Rd, Cardiff, CF14 1DB, United Kingdom

Phone: +442920692616

Rating: 4.4
based on 137 reviews.

Food Quality

Pros:

  • "Good price for the quality of food you get."
  • "Good food, lovely creative range of flavours and textures."
  • "Food was excellent, nice selection of drinks."
  • "Delicious tapas, we had: halloumi sticks, Japanese wings, hummus, guacamole, pitas and veg & cheese frittas."
  • "The food was delicious and full of flavour."
  • "I had the Bang bang chicken, my wife the Mexican super food with chorizo. Both really tasty and would definitely have again."
  • "Food is always great, cooked fresh and hot when served."

Cons:

  • "The food came out quite cold."
  • "The food was average, a bit soggy."
  • "Full English fine (although got charged extra for switching bacon to black pudding..), eggs Benedict over cooked, bit overpriced for orange juice quality."
  • "The food was overall lukewarm, with stiff bacon, overcooked fried/poached eggs, no butter for toast so very dry."
  • "We've been served golden syrup twice (much cheaper) with pancakes when maple syrup is listed."
  • "Ordered a large lemonade for nearly £3.00 and was presented with a flat glass of lemonade, very little carbonation."
  • "The hot smoked salmon fish cakes despite being replaced once by very courteous staff, still had hardly any salmon in them, and lots of potato."

Service

Pros:

  • "Love the way that they deal with covid regulations by using qr code to order food and pay - consistently lovely food and service with a smile (beneath the masks!)."
  • "Food and drinks arrived promptly and I can't recommend the full brunch enough!"
  • "The staff was so friendly."
  • "Staff friendly and we were able to have our table for almost four hours on a Saturday night."
  • "Thank you to the staff & chefs always delicious food."
  • "Staff are always lovely and the food is always awesome."
  • "Staff couldn't be more helpful and the food fab."

Cons:

  • "People were coming in 45 minutes after we ordered and got their food before us."
  • "Poor service went here on Friday 12.10 ordered food and it arrived 40 min later I did have to chase them."
  • "We struggled to find a table and nobody really looked as if they wanted to help."
  • "Waited 10 minutes to be served then a further 20 minutes for 2 cups of coffee to be brought to our table."
  • "Toilets stinking."
  • "It took over 1 hour for them to arrive at our table, absolutely shocking!"
  • "Took a few minutes to be served. It was busy, but we could see a few tables that were free and we had to tell the staff."

Atmosphere

Pros:

  • "As the night progressed it got louder and louder."
  • "Overall the ambiance here is good for a chat and somewhat quirky in the decor."
  • "It was buzzing when we arrived at 5.30 with a pleasant atmosphere."
  • "Great atmosphere, we used the upstairs section and found it warm and inviting."
  • "Warm and inviting atmosphere."
  • "The atmosphere inside is lovely, nice chilled out and quite trendy."
  • "Lovely atmosphere upstairs all candles, great food and service."

Cons:

  • "Visited Wednesday 28/6 tried to have a conversation with friend but music so loud at 10am, couldn't even make myself heard on phone to one of my friends."
  • "Still think new decor looks dingy and cluttered, Cosy Club style but not quite right."
  • "The only thing I am not keen on is younger children running around in the evening (7pm) here due to people having hot drinks in their hands and hot food."
  • "Unfortunately the place was more like a youth club and full of drunk, unruly kids."
  • "Really busy and quite noisy (which could put people off)."
  • "The place was dead...no one was sat upstairs and main downstairs area must have had around 15-20 in total."
  • "But within 20 minutes the lights were dimmed and the music was ramped up."

Value

Pros:

  • "Good price for the quality of food you get."
  • "Reasonably priced and a good selection of food and drink."
  • "Food is lovely and reasonably priced."
  • "Food was great, really tasty and reasonably priced, beers good."
  • "Service was fine and a good price."
  • "Great quick service, and nice and clean, only had soft drink and a pot of tea, very busy and only waited 5 mins for it to come to table."
  • "Around £35 and was enough for the two of us as a light supper."

Cons:

  • "A small pot of fries and a dollop of coleslaw with a burger, didn’t seem value for money for me."
  • "It was also 2.15 for two tiny slices! Very overpriced and underwhelming."
  • "Lovely place tidy food hugely overpriced but definitely quality."
  • "Mine was burnt and overpriced."
  • "Food is very small portioned, tapas dishes get less than a packet of crisps."
  • "Ordered the vegan BLT and vegan smashed avocado. Had to send back the BLT due to the bacon being cold, it arrived again still cold."
  • "The beans were a little dry."

Hygiene

Pros:

  • "Place was clean and organized."
  • "Very well set up on food allergens and go to great detail and lengths to ensure there is no cross contamination."
  • "I was particularly impressed with their allergy procedures."

Cons:

  • "Sentimentality for dogs is now taking precedent over common sense and good food hygiene practices."
  • "Also noticed during our meal that two rentokill staff came out of the kitchen and one carried a bag of waste through the restaurant right next to where we were eating!"
  • "However, if you advertise this option at least attempt to clean the premises. There were visible hairs floating in the air, which was also disgusting."
  • "We ate here today and my partner found a long hair wrapped around a tomato, a waitress took his plate away but didn't say anything."
  • "Is this really hygienic practice for a food premise?"

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