Gars Reviews Summary

Staff Service

Pros:

• "Staff were very attentive and quick to take orders, collect plates etc."
• "The staff were so friendly and accommodating."
• "We wished we had sat downstairs as the manager was very polite and understanding."
• "The gentleman server was friendly and a delight to deal with throughout."
• "We Popped in to a late dinner for my birthday, staff was amazingly kind and attentive."
• "Staff were lovely and warm."
• "Staff were friendly and efficient."

Cons:

• "It's weird how all the staff grouped together so I had to slip pass 2 people to get by."
• "The waitress was so rude straight from the start."
• "They are soo rude especially the lady w short hair."
• "Staff really friendly but they stayed away once we questioned the order."
• "The kitchen is let down by poor attention to detail by front of house service."
• "Dirty glasses. Staff were uninterested and busy chatting so waited ages for drinks and food."
• "Senior staff - manageress was seen to be very disrespectful to junior staff who were actually very polite and attentive."

Food Quality

Pros:

• "Crispy duck which again was well presented and delicious."
• "Amazing food with the contemporary twist it prides itself on at a price I would expect to pay for such food."
• "The best chinese food we've eaten, ever. All fresh and super yummy."
• "The prawn toast was THE BEST EVER."
• "The steamed sea bass with ginger was incredible."
• "Superb Chinese food. The Kung Po chicken and deep fried chilli beef were amazing."
• "Food was hot, fresh and packed with so much flavour."

Cons:

• "Food quality is OK but was not constant on different visits."
• "The food was terrible, tasteless and the service was slow."
• "Nothing to write about food was OK but found bland especially the spare ribs tough also main course meat not very nice but presentation was nice."
• "Sadly not good. Got a delivery. Spent £40 on just-about-OK crispy duck, burnt and tasteless veggie Singapore noodles and inedible crispy seaweed."
• "The food is presented nicely but is of moderate quality, comes in meagre amounts, and is somewhat overpriced."
• "It was quite late and the food was a little dry and didn't taste as if it had been cooked fresh."
• "Horfun was disappointing as its texture was too Al dente."

Value for Money

Pros:

• "The price is pretty good."
• "Considering the quality, the price is reasonable."
• "Not cheap but worth the money spent I would say."
• "The food is very high quality and the portions are generous."
• "Prices are very reasonable."
• "It was quite affordable, and worth every penny."
• "We saw some reviews on here saying that this place is quite expensive which is true at first glance but actually the portions are very big and you simply don't need to order as many options as you normally would."

Cons:

• "Small glass of coke will set you back £3."
• "I have no idea how or why Gars can charge such astronomical prices for food and service that is genuinely little if any better than the budget places."
• "Paid nearly £30 for the most awful meal ever."
• "VERY expensive. Very disappointed."
• "Almost £90 for two people for genuinely one of the worst Chinese meals I've had, and not enough food to fill us both up for that price is just a bit gutting."
• "Very over priced for what you get! Went home hungry."
• "Food was expensive and inedible. I had one bite of each dish ordered, everything was over seasoned to the point that I couldn't tell them apart."

Ambience & Location

Pros:

• "The service was great, the location is right amongst the hustle & bustle. Would thoroughly recommend."
• "Lovely outside dining, karaoke bar inside too."
• "The atmosphere is really nice with some great staff."
• "Very good Chinese, probably the best I've been to for a real restaurant experience."
• "Nicely decorated good atmosphere."
• "Perfectly located in the Lanes, Gars has to be one of the best Chinese restaurants in Brighton. A great atmosphere for groups, families and couples with different seating areas and ambience."
• "There is a great look and feel to the place which makes for a very romantic ambience."

Cons:

• "Not very authentic Chinese with young English (student looking) men waiting."
• "Only down fall for me being, disabled was the toilet was down a flight of stairs."
• "It did get busy/noisy near the end."
• "Steer clear if you're veggie/vegan or have shellfish allergy."
• "Bit noisy with some dodgy karaoke happening downstairs."
• "Very nice food. Zero social distancing measures. Totally packed Restaurant with tables as close together as usual."
• "Only downside is it's not really disabled accessible."

Service Efficiency

Pros:

• "The service was a bit wafty at times."
• "Top quality food. Very friendly & accommodating staff."
• "Absolutely sensational! Excellent locale, the staff are very polite and friendly. Service is on-point and most importantly the food was absolutely mind-blowing."
• "Last night our waiter (Jack) went above and beyond to make our dinner enjoyable."
• "Enjoyed the meals we all had for my birthday, staff attentive, and they even sang happy birthday to me."
• "Maia was an outstanding hostess."
• "Excellent evening. Staff friendly and attentive."

Cons:

• "Had to wait over an hour for our mains."
• "Food was cold or burned, the meal took 3+ hours with some of the diners only having two courses."
• "The food they brought was good. However we’ve been here for an hour and we’re still waiting for the crispy duck!"
• "Slow service. It seemed like they may have overloaded the kitchen."
• "Arrived at 7.30 pm. By 8.40pm we had not been served any food."
• "Although at times it felt slightly awkward as they were almost too attentive watching us."
• "Staff always been polite and helpful it just gets really busy which is a good thing so don't expect fast food style service."