Afters London Reviews Summary

Decor and Cleanliness

Pros:

• "Decor was nice, place looked clean."
• "It’s a nice place and quite spacious with many things to choose from."
• "The decor is very pink with several booth areas on the sides, some small round tables and chairs in the middle, and a large sofa area near the back."
• "Like black and pink layout."

Cons:

• "Dirty filthy disgusting lack of hygiene."
• "No positive comments regarding hygiene were found."
• "Came here to get some dessert with my family after looking at pictures online. The place seemed quite dirty and unorganised."
• "The place is disgusting and filthy and was given a blatantly dirty fork."
• "Their seats are ripped and look like dogs have chewed them up, basically a run-down dessert place."

Service

Pros:

• "You get what it says. Here it's no nonsense and straight up, I got my order quick and with no problem."
• "Staff is friendly and helpful."
• "Absolutely lovely and friendly staff."
• "Staff are pleasant (especially the gentleman usual working late nights) who always remembers us and always delighted to see us."
• "The server was very nice, food came quickly."
• "The people that work there are so nice and always happy, they take there time with you no matter how busy they are."
• "Fahad is excellent and always treats me with care and a smile. I love this place because of his customer service."

Cons:

• "The staff don't smile or say hello and you have to speak slowly for them to take your order properly."
• "Coustmer service is very poor the person who we paid seems like just woke up and come to the work."
• "Also the staff are unenthusiastic about their jobs & have no customer service skills whatsoever!! Disgusting!!!"
• "The staff here are terrible. They treat all of their customers like scum, regardless of race or gender."
• "WORST CUSTOMER SERVICE I have ever experienced, just stand there gossiping, NOT acknowledging, seating handing out menu's."
• "Don’t expect much customer service as they are always under staffed."
• "The service here is awful, staff do not give you eye contact let alone a please or thank you!"

Payment and Pricing

Pros:

• "Good selection of ice cream, cakes, juices, waffles, crepes and cookie dough at reasonable prices."
• "Lovely desserts, A good ice cream parlor with cakes and coffee also available but it's cash only."
• "They accept only cash, what I fully support."

Cons:

• "They don't take card payments and should really invest in one as a lot of people pay with card."
• "Nice location and interior, but an absolute rip off for the products you receive."
• "Advertise 50% discount for NHS staff on shop window, but charges full amount when it's payment time."
• "Pay Cash on order... not the way I like to do business."
• "Cash only because the owner is avoiding paying taxes."
• "Rude lady, horrible customer service. I was a regular always ordering ice cream & cake and paying via card. Suddenly she refused card payments and only accepts cash."
• "Awful service if could give 0 stars I would!! Was told it was half price for NHS workers didn’t seem very discounted purchasing 1scoop for my niece but was charged £3.40!"

Food Quality

Pros:

• "Nice desserts and ice cream."
• "Saying that the deserts are quite good.. and there’s quite a big range on the menu."
• "Ordered some desserts, which this place solely sells, and they were lush!"
• "And when my food actually came, it was already becoming liquid by the second, I ate it before it even dare became liquid, and it actually was a great taste."
• "I went to afters original with my family I had the faluda it was the best faluda I have ever had ten out of 10."
• "Food was amzing as well as the presentation of the food."
• "Ice-cream in pot and cone is great."

Cons:

• "Ordered falooda, had a wire piece in it and seviyan rock solid."
• "The majority of the food is either dry or cold and taste disgusting!"
• "Also the cookie love which was a ice cream sunday on a waffle base was old, stale and smelt."
• "Absolutely rubbish! Basically they gave me a tesco (6 in a pack) waffle and put rubbish chocolate sauce on top, not even Nutella or milk chocolate."
• "Their waffles are not fresh (you can tell it came out of a packet rather than being cooked fresh) and their crepe was dry and crunchy... (basically not a crepe)"
• "All cakes seemed dry and old (stale to an extent)."
• "Worst cookie dough ever. Tasted hard and of expired chocolate."