Address: 102 Wardour St, London, W1F 0TP, United Kingdom
Phone: +442072871045
Rating: 4.2
based on 188 reviews.
Staff and Service
Pros:
"The staff are very friendly and experts on Gelato and pancakes!"
"Staff were friendly and helpful."
"Great service, great food, always love to see people go above and beyond for their restaurants."
"Will definitely be returning. Great energetic staff that seem to enjoy their job."
"Excellent service, comfortable and clean environment."
"Friendly staff and the best Gelato available."
"Very friendly and helpful staffs."
Cons:
"Enough with this tomfoolery this store is absurd!"
"The guy was simply too lazy to tell me what that flavour really was."
"The staff only brought us 1 spoon even though they saw 3 of us sitting there."
"Not impressed with hygiene; ladies with long hair and no hair nets, serving ice cream/cones with no gloves and handling money in between!"
"The service was way too slow."
"Staff are u enthusiastic all if the males working there are rude and obnoxious."
"The waitress is unfriendly."
Food Quality
Pros:
"Pistachio, Ferrero, praline, bueno, and hazelnut gelato were incredible."
"Some of the best tasting flavours I’ve ever sampled."
"An excellent range of flavours including some superb vegan options."
"The dessert was the best I had while in London! Personal fav: the pistachio milk cake!"
"They had the most delicious gelato and sorbet which you could mix and match in cone's or tubs."
"The cookie dough with brownie icecream was great."
"Delicious and rich dark chocolate gelato (vegan), perfect thick texture."
Cons:
"The crepes that we had were just plain!"
"It tasted rather bland and lacked the necessary decadence a first-class gelato would normally have."
"However, the flavours were hit and miss."
"The Black Cherry was a joke, as no cherry flavour whatsoever only bland vanilla and the strawberry was basic."
"Waffle was very dry, only thing i liked was the salted caramel ice cream."
"Waited over 20 minutes for two undercooked waffles and mediocre gelato."
"Ordered tiramisu and oreo gelato but it was bland and just overall, off."
Price and Value
Pros:
"Price range is fair and affordable."
"And because of the depth of the avocado skin, there are actually quite a lot of ice cream in it."
"The only downside was the price, which was a bit steep for a small cup of hot chocolate and a scoop of ice cream. But in my opinion, it was worth every penny for the quality of the ingredients and the deliciousness of the final product."
"For vegans there is a special range of dairy free, and a zero calorie selection too."
"Very professional and friendly staff, very high quality ice cream range on these luxury sorbets. Great value for money."
Cons:
"The sorbet is decent and there's a great selection for vegans/those intolerant to dairy but the price is high."
"It's a shame for a small size you hardly get much for the price (£3.70)."
"With a small icecream at £3.50, a medium one at £4.50 and a large at £5.50, prices are on the high side."
"The prices have gone up, the portions are smaller."
"This 'avocado' costs nearly £10."
"Shockingly tiny portion for a single scoop in a cone at £4.75."
"A tad pricy at £4.50 for a medium cup."
Ambiance and Facilities
Pros:
"Nice, clean, friendly, cute place."
"The shop itself is small, but cozy and welcoming."
"You can eat there, and they have a menu offering lovely ice cream dishes for those who wish to sit in and chill."
"The place is nice and has a decent atmosphere."
"A great and lovely place to chat with friends."
"The seating area is very nice and was clean."
"The store was clean and relax."
Cons:
"Never going back here again!"
"No hand washing facilities for us."
"It was way too hot in the shop."
"They do tell you they don’t have a toilet though, which is a lie since it’s downstairs they just don’t wanna clean it."
"We had to keep our son seated in his pram as they had no highchairs for children."
"Crude lights, no bathroom, strange stools that are not comfortable at all and almost dangerous."
"Well, after paying, I discovered there are NO WASHROOMS for customers!!!"