Morrisons Reviews Summary

Store Experience

Pros:

• "The store itself is Always clean and staff are friendly and stock a good range."
• "The layout of the store is different but the choice of fish is good."
• "This store has an hour every Saturday where they try to make it quiet and relaxed for those customers with anxiety issues."
• "A very pleasant shopping experience."
• "Morrisons of Anlaby is easy to navigate and the staff are all really helpful."
• "Very nice shop different to hull layout but more room in the aisles."
• "Good sized free Car park."

Cons:

• "None of the staff preparing sandwich were wearing gloves to compete this task."
• "It's an alright store but coming in I was greeted to water all over the floor near the fridges because they were leaking."
• "The store entrance is too busy, poorly laid out, & confusing for customers."
• "Untidy and goods in the aisles in places this week and today I realised there is a social distancing problem."
• "The large gaps on shelves where everyday grocery items should be today point to a major failure of stock management."
• "Been told that they close at 10:00 p.m. by a staff member when I am already in the Self paid checkout at 9.50pm isn't something I relish it makes the customer feel unwanted rushed and disrespected."
• "Sparse shelves in the fresh produce area greet you more often than not."

Customer Service

Pros:

• "The cashier was a credit to the store, very friendly and helpful."
• "But staff were friendly at the till and I was on my way decent time."
• "Morrisons should be very privileged to have such lovely staff like yourselves and they are a credit to you."
• "The cashiers are also very friendly."
• "Staff seem to cope well with customers. Answer most question with correct insightful knowledge."
• "Everytime i have gone in i have found the staff at the specialist counters lovely, polite and brilliant at their jobs especially the ladies at the pizza counter."
• "The staff do a great job and nothing is too much trouble."

Cons:

• "Very poor service from supervisor today. Wont return to that store again. She was very rude."
• "the shop absolutely hates teenagers who’re respectfully in the shop."
• "The staff come across as though they don't care!!!"
• "Good value but most of the staff have bad attitudes and dont seem to want to help on leaving l said thankyou and bye, but got no reply."
• "Watch out for the many staff putting lives at risk by nor wearing a mask on the shop floor and crowding out isles."
• "Was disgusted, while waiting to be served I noticed the cashier wiping her nose on her hands didn't sanitise or wash them, carried on scanning the shopping."
• "sick of been left waiting at the deli or too busy talking on the hot food counter."

Product Selection and Pricing

Pros:

• "Popped in with the extended family to get some shopping (reasonably priced) my sister loved the selection of plants and walked away with a few bargains."
• "Great local supermarket. Food at restaurant is good."
• "Prices and special offers are usually displayed on the ends of aisles and are great."
• "The quality of the fresh food is very good and generally the prices are reasonable."
• "Morrisons offers more variety of food/alcohol."
• "Fabulous bakery and fishmongers too."
• "Usually good offers on multiple buy beers with a better selection of darker craft beers than most."

Cons:

• "Silly pricing regime on Apple's. It's cheaper to buy multi pack with non-recyclable packaging than to buy them singly."
• "I ended up picking up only a bag of salted penuts because a quick comparison against Asda/Tesco, I thought it was pricey for what I usually buy."
• "The fresh fish counter had only 3 pieces of haddock left and it didn't look nice."
• "Not a shop for disabled people you're not allowed to use their mobility scooter and you're not allowed to use your own."
• "Shocking store, brown lettuce old looking mushrooms."
• "The prices on the shelves never match the prices you pay and special offers never come off at the till."
• "There is a 20 per cent price hike when buying individual fruit."

Cafe and Food Services

Pros:

• "They have a cafe which is always busy."
• "Nice cafe and very welcoming entrance."
• "Also have a very good Cafe."
• "Really good Morrison Cafe here and the food is of a high quality."
• "We always use the cafe here and always pleased with customer service and cleanliness of the place."
• "Food was nice enough for a cafe and came quickly."
• "Coffee bar attached, which serves a wide range of flavours."

Cons:

• "Went here to get some pasta for lunch but they didn’t do any pasta on the bar so I went to the hot food section and they hardly had any hot food!"
• "Shop ok cafe absolutely horrendous, dirty uncleared tables everywhere, no sugar no forks no teaspoons had to ask for them."
• "The cafe is a mess, cheap and cheerful, but the coffee machines don't often work, they run out of some food, not much staff, and again, that noisy music when you just want a quiet cup of coffee."
• "Went to the café after doing our shopping to get some food, we ordered at the self order touch screen and as the order went through to the kitchen heard an employee say ‘IS THIS A JOKE’ after seeing that we had ordered some food (4 meals)."
• "Café is diabolical. Waited an hour for 3 cooked breakfasts which when served were all wrong."
• "Visited 2 Morrisons stores today, planned to use cafe. 1st one, no fish, no burgers... 2nd, no hot food whatsoever!"
• "£26 for 3 terrible own brand poor quality breakfasts."