Morrisons Reviews Summary

Customer Service

Pros:

• "Great service I couldn’t find the limited edition of the royal wedding cake anywhere so I phone up Yeovil store and they are going to make me a fresh one to pick up."
• "The two ladies I encountered in the cafe were really nice."
• "What fantastic service, from being welcomed as we walked, by Denise, to the check out, also from Denise (she obviously must have been on the move)."
• "Had a very nice lady called Sally serve us on the till she was very pleasant and didn't rush the food through the till she was very nice to be respected as a customer well done Sally I give you five stars⭐⭐⭐⭐⭐"
• "Staff tend to be nice - butchery and fish counter guys know what they are talking about, and are willing to help."
• "Francis in the cafe was warm and friendly very professional, took the time to talk to us she made our day."
• "Staff helpful and quick service through the checkout too."

Cons:

• "Never enough staff and regularly empty selves."
• "The poor staff seemed very understaffed though, due to not many staff being on tables piled with dirty plates."
• "Poor member of staff who helped me scan and find a box to get my figs out of the store said they didn't have enough staff- all day to get their customers through."
• "Unfortunately I experienced a very snappy cashier, she was very abrasive to all the customers before me."
• "The staff member looking after this section needed to check age related item and an item weight difference on the tills, felt like she didn't want to be at work."
• "Extremely rude staff and stopped taking orders for food during lunchtime without any reason."
• "The staff are rude and couldn't care about any form of social distancing or anything during the pandemic."

Cleanliness

Pros:

• "A well laid out store.Hand sanitizer at the entrance & around the store.Nice clean environment."
• "We went inside and used the facilities, having drunk a lot of liquid, this was most welcome and the facilities were very clean and tidy, I saw no issues there."

Cons:

• "The cafe in morrisons yeovil is grubby, the serving counter is not properly cleaned and has been like this for some time."
• "Filthy tables no where to sit due to uncleared tables."
• "The windows by the seating are are filthy with dead flies cobwebs spiders and general dirt."
• "On leaving my family needed to use toilets well..... the smell hit you before walking down the corridor baby changing door doesn't lock and as for ladies and gents toilets they were what can only be described as 'DISGUSTING' faeces spread all over the top of one of the seats."
• "Shambolic of a place to eat. Dirty tables and cutlery."
• "Used the restaurant 50% of menu unavailable, tables were filthy with dishes left staff not helpful and miserable."
• "Haven't been here for some time visited for a mornings small breakfast not good only half a rasher of bacon, melted butter run out like fat, and a snotty egg on top of that there was No Coffee only tea and there was No sugar."

Product Availability

Pros:

• "Completed shopping with everything on my list available."
• "Had what I came for. Even had my child's size in footwear (great to see a range of sizes out, rather than lots of same size)."
• "They had everything i needed to start my holiday, with very friendly and helpful staff."
• "Lots of beautiful fresh fruit and vegetables, and all the bakery products looked outstanding."

Cons:

• "Early Saturday afternoons are not the best time to go, many of the products that I looked for had already been sold and shelves not replenished."
• "Long time since I have visited, but was disappointed with lots of gaps on the shelves."
• "It always feels a bit sparse in Morrisons."
• "Always shop in Morrisons & generally it's a good experience but lately & especially yesterday the shelves were nearly empty in a lot of the aisles."
• "Everytime I go their there shelfs seem to be empty which is annoying."
• "Gone down hill in the last few months shelf empty all the time and prices higher then tesco."
• "This is my second visit to Morrisons in the past month and I have been really disappointed.. Fruit and veg poorly stocked, no staff on the shop floor."

Facilities & Layout

Pros:

• "The store is large and displays are splendid."
• "A well laid out store.Hand sanitizer at the entrance & around the store.Nice clean environment."
• "They have improved the disabled parking bays which is much better than the previous layout."
• "Great store, lots of parking available as well as additional disabled parking for customers."
• "Great large store that was very easy to park, with a petrol station attached."
• "The shop is easy to navigate and there are clear signs."

Cons:

• "The shop is ok but seems a bit dated in places and could do with a refurbishment as could the aisle layouts."
• "The store needs urgent updating the main entrance is dirty and there's a constant bleeping from an alarm that has been on for months."
• "Only downside was both mens and disabled toilets, and one of the sinks in the ladies toilets were all out of order."
• "The main floor is badly cracked with many broken floor tiles."
• "Absolutely diabolical as a disabled person with very limited mobility I was forced to walk a longway and at no time was I offered a chair to sit on or or any assistance to go through a closer check out."
• "The car park was so busy there was a huge queue to get out."
• "It seemed a bit stupid to have half the car park coned off for covid vaccine but not a single person was getting the vaccine done the whole time I was sat in the queue."

Food & Beverage

Pros:

• "If you get a chance, try the Morrison's cherry pie with a bit of custard, it's incredible!"
• "I also went for a coffee in the extremely large restaurant, and the food that was being brought out, really did look delicious."
• "Fantastic help from the team member who sliced a loaf of bread, and the cafe team too (great food, by the way)."
• "Nice store with good choice. Ate at the cafe with parents, and the food was lovely and well presented."
• "Brilliant value 2 full English breakfasts and 2 hit drinks £10."
• "Their fry ups are great the salmon piece with sauce was huge, the omelette are the best and salads, the pudding's are fantastic and the staff are the best."
• "Had a big bowl of chips and a drink... Lovely hot chips 🍟🍟 and so was my mug of tea 🫖."

Cons:

• "Also their warm pies and meat tarts should not be left out on the shopping floor, proper guidelines are there in Health and Hygiene to tell Morrissons how to store hot food from their deli counters and bakery."
• "These hot beverages were very distasteful even with additional milk & sugar added."
• "Sorry but went in the cafe. And ordered a large breakfast and a small one. Beans were cold and the sausage restless."
• "Haven't been here for some time visited for a mornings small breakfast not good only half a rasher of bacon, melted butter run out like fat, and a snotty egg on top of that there was No Coffee only tea and there was No sugar."
• "Used the restaurant 50% of menu unavailable, tables were filthy with dishes left staff not helpful and miserable."
• "Supermarket ok but cafe is broken. Only one self service machine working, no menus to look at whilst queuing."
• "Extremely rude staff and stopped taking orders for food during lunchtime without any reason."