Morrisons Reviews Summary

Category: Supermarket Hull

Address: 716-718 Holderness Rd, Hull, HU9 3JA, United Kingdom

Phone: +441482784500

Rating: 4.1
based on 175 reviews.

Product Range and Availability

Pros:

  • "Keep it up morrisons I shop here more now then any other store due to britsh produce proud to have the union jack on my food."
  • "Love this Morrisons, always a good range of stock and the fresh baked pies and bread are lovely, shop is clean and staff are cheerful and helpful."
  • "Awesome, new favourite thing to do now will be to buy 5 shirachi flavoured chicken wings for £1.50 from the deli section."
  • "Morrisons is a great supermarket. It has an excellent fish counter and a butchers counter."
  • "Got some nice food from the bakery section and definitely cant complain when you come later in the day and pick up some bargains from there!"
  • "They have a great salad bar too, you can make your own salads and it's very cheap and easy to use, one if the best parts of the shop."
  • "It has an excellent fish counter and a butchers counter. There is an excellent wine and beer selection."

Cons:

  • "Very little stock on shelves. What items there were had been spread across the shelves to make them look full."
  • "Stocks of items are also often low or unavailable depending on when you visit."
  • "During the pandemic, service has got worse and worse, with low stocks of items, rude staff at the self service checkout and long queues."
  • "Pretty expensive in comparison to their competitors, and zero difference in quality and choice."
  • "The deals are not as good as other supermarkets and lots of items not priced."
  • "Nothing left on the bakery at 3.45pm not much on the pizzas neither."
  • "The salad bar has little to no selection nowadays and the pies from the pie counter are more pastry than anything else."

Customer Service

Pros:

  • "Great place to shop spacious friendly and helpful has a cafe where you can get a cuppa to a cooked meal."
  • "Called in today to take up the offer of the 4 bottles of wine for £20.00, labelling isn't very clear on what wines you can have. However after some mix up at the till a very nice lady called jenny who I believe is customer service dealt with the matter and sorted."
  • "Went for breakfast this morning. Was met at the counter by the nicest of blokes really happy smiling and just seemed happy to be working there."
  • "Staff are great, very chatty and helpful."
  • "Absolutely brilliant! 👏 Firstly, I went to the fish counter, and a really helpful lady fishmonger helped me with my seafood choices."
  • "Whilst visiting Morrisons Holderness Road Hull today we had lunch in their cafe and would like to make a big shout out to Shelly who works on the till in the café."
  • "Over a lot of years we have got to know many members of the staff in this store and are a lovely bunch who we do interact with while in store always very chatty helpful and knowledgable about their produce."

Cons:

  • "Ordered fish chips and mushy peas, chips over cooked and cold, fish so over cooked it was just hard batter and the peas were cold."
  • "The cafe was so cold I had to keep my coat on and when my food arrived the server 'dropped' my plate on the table and walked away without any acknowledgement."
  • "Struggled to get down some isles with a wheelchair trolly due to empty stock trolleys abandoned with no staff in sight."
  • "One till assistant was very rude to this old lady losing her temper."
  • "Staff are rude. One young girl a few years back lectured me on how I should feed my dog raw and some other stuff making me out to be a bad owner."
  • "Staff whose job it s to serve. Make the customers wait when there's really no need to."
  • "Shopping was absolutely fine not overly fond of the half hour wait just for a cuppa the poor woman serving was getting quite flustered having to do what seemed like everything felt sorry for her really."

Store Environment

Pros:

  • "Clean store, cafe is lovely post office and other shops located inside too."
  • "A friendly pleasant supermarket. Well laid out with wide isles."
  • "Decent supermarket, fair prices. Easily accessible with plenty of parking!"
  • "Trolly wipes and hand gel available on entering."
  • "Very peaceful and relaxing shop here."
  • "Restaurant has a wide variety of food to cater for everyones needs at realistic prices."
  • "Great store to shop and a lovely adorable cafe to grab a cuppa and meal or snack."

Cons:

  • "As supermarkets go this one is miserable Try not to use it No atmosphere in the store always a problem with the refrigeration and the freezers."
  • "It's difficult at times but had problem with many shoppers making no attempt to social distance in the store."
  • "The foyer bit as you walk in is a mess, not enticing at all."
  • "Another concern is the fish counter, it smells terrible in quite a few Morrisons stores."
  • "Someone needs to clean the sanitisers containers in front of shop."
  • "The freezers are forever leaking along the floors like tonight and yet again I had to inform staff that the entire freezer isle at the end was soaked."
  • "I'm afraid this store has gone down hill, always empty shelves."

Additional Services

Pros:

  • "Also the pharmacy can issue prescription medicines so it's very convenient."
  • "I wish these trolley cleaning facilities stay forever even after end of pandamic."
  • "There are separate butcher, fishmonger, bakery, counters which are excellent, and also cafe, watch repair, tobacco area, pharmacy, post office, hair dressers, card shop."
  • "Morrisons loyalty points soon add up and receiving one of their fivers coupons is exactly like being given five pounds to spend in store."
  • "Many many parking spaces disabled spaces too and petrol station too."
  • "All your floor staff are excellent and are always extremely polite and helpful. However, I'm not impressed with your management."
  • "I bring my parents shopping every week... I cannot thank the lovely staff, who take the time to speak to him and my mam."

Cons:

  • "I have been shopping here for years now and hopefully more years to come however since the gas prices went up, fruit juices, carbonated drinks and mince has been out of stock."
  • "Misleading and false advertising, making it difficult to claim the discounts advertised."
  • "The new system you have in place is shambolic."
  • "They need to move the taxi pick up point because it stinks of people smoking and the smell drifts into to store entrances not what you want to smell when food shopping sometimes I turn round and walk back out its that bad."
  • "Normally, a great store with lots to choose from but during lockdown it has become one of the worse places to shop."
  • "I have never shopped anywhere where the Majority of staff go out of their way to be rude to customers!"
  • "I visited the petrol station today not the store .. at around 12noon.. quiet busy waited for the 2 cars at the pump on front of me to move as there was a car behind me only to find as they moved that the forecourt was blathered with petrol."

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