Pravins - Jewellers at Cardiff Reviews Summary

Customer Service

Pros:

• "You were welcoming, warm & friendly."
• "Sam, such a friendly young man. He was so professional and knowledgeable."
• "Jared served us and made such a fuss, nothing was too much trouble for him."
• "Sam in particular was amazing. He demonstrated incredible customer service."
• "Elenya helped me from start to finish and the customer service was second to none."
• "We were welcomed by Natalie who was very polite and made us feel relaxed."
• "Andrew has given us all of his time and attention to make sure we have the best rings for us."
• "Natalie Smith showed the highest level of professionalism, skill and expertise."

Cons:

• "However we got talking and she talked me into looking at a wedding band."
• "Walked in today, no other customers in the store. The store assistant saw us enter and proceeded to play on her phone."
• "The big issue of this store, the Employee girl doesn't know the types of diamond and how quality is."
• "My daughter had her £2000 engagement ring for 6 weeks and the princess stone came out had to wait 2 weeks before having a refund."

Product Quality

Pros:

• "We are so happy with her ring."
• "I picked my ring up today as it had to be made bespoke."
• "The quality of the purchase is absolutely exquisite."
• "We got our wedding rings and engagement ring from Pravins and can’t fault the service."
• "I absolutely love my engagement ring."
• "My other half loved the ring (phew) and we went in to double check the size a few days later."
• "The jewellery from Pravins is wonderful and timeless, and will make beautiful heirlooms for my children."
• "I received my package and I’m so happy. The earrings are stunning!"

Cons:

• "We had a major problem with my insurance company restricting where I purchased my new rings from."
• "After purchasing an engagement ring from goldsmith's and them misshaping and damaging it during the resizing process."
• "My daughter had her £2000 engagement ring for 6 weeks and the princess stone came out."
• "Unfortunately my 2 year daughter threw my wedding ring and engagement ring away."

Store Atmosphere

Pros:

• "An ice cold Peroni to settle the nerves was a great touch."
• "As he stepped away and let us chat amongst ourselves we were provided with a glass of champagne."
• "They were so friendly and helpful and there was no pressure sales what so ever."
• "The whole team are lovely, but Jared has guided us both through the whole process."
• "The store is always our first port of call for jewellery."
• "The team working in the boutique obviously get on really well and seem to love working there."
• "This shop is always our first port of call for jewellery."
• "I've been here a couple of times and the staff are always friendly."

Cons:

• "Walked in today, no other customers in the store. The store assistant saw us enter and proceeded to play on her phone."
• "The big issue of this store, the Employee girl doesn't know the types of diamond and how quality is."
• "Unfortunately my 2 year daughter threw my wedding ring and engagement ring away."
• "My daughter had her £2000 engagement ring for 6 weeks and the princess stone came out had to wait 2 weeks before having a refund."