"My visit on this occasion was fab. A meal with friends in a warm and friendly atmosphere."
"It was pretty quiet while we were there but still had a great atmosphere."
"Great rum and reggae night."
"Nice but poorly trained staff."
"Great night, the good you do in life will be returned to you."
"I am so disappointed with my experience tonight. We waited 30 mins for a drink, staff were dismissive."
"The atmosphere, service and of course, the food were exceptional!"
Cons:
"£9.50 for a glass of house white?"
"Would also like to add that I didn't get an answer to the question of, is the gravy vegetarian to go with nut roast."
"This restaurant seemed very quiet and we like to support businesses that are quieter than the chains like zizi or nandos."
"We decided to try the burger and pint deal for just under a tenner each but unfortunately my burger was basically raw in the middle."
"We visited Dorchester for the first time from London and stumbled upon Lucianos for our dinner and drinks. Unfortunately the service was not at all up to par."
"A friend and I came in for a cup of tea, a pot each. The bill came to £8, outrageous, after all its only 2 bags and hot water."
"The wines were good. We seen more than 2 people get food before us on our side of the seating."
"Been here previously and it was great, tonight was a different story, bruscetta was thin bread with only what I can explain to be Tinned tomatoe slopped on top, the chicken tasted like fish, the meatballs was more sausage."
Service
Pros:
"Manager Kyle goes above and beyond to deliver a great service even when things don’t go quite to plan."
"Service always as helpful as can be."
"The service was amazing and the staff attentive and friendly."
"The service was brilliant, really attentive and helpful and also really knew their menu when we had questions."
"Either way, Luciano's food is fantastic, on the proviso that you aren't the person paying for it."
"At the moment, kids eat for free!! The kids all had pasta dishes, and the plates were cleared!"
"We decided to try the burger and pint deal for just under a tenner each but unfortunately my burger was basically raw in the middle and the chips were slightly over cooked too."
"Nice but poorly trained staff. We made a reservation and when we turned up they hadn't actually reserved the table for us."
Cons:
"Only two other diners on a Sunday evening should have told us all we needed to know but we were offered the Sunday Roast as 'they had some left'."
"Both times I've come in the place has been eerily quiet, so either something's up with my timing or the place is just... quiet?"
"Regardless, the service has been timely, albeit mild-mannered, both times which isn't an issue at all."
"There is a 12.5% service charge stuck on as a heads-up, which you'll find in tiny text at the bottom of the menu."
"I can understand why it wasn't too busy an we could get a seat. Don't get me wrong what very little we had tasted nice."
"You have to pay extra for extra sides. Salad is a small bowl of nettles."
"We visited Dorchester for the first time from London and stumbled upon Lucianos for our dinner and drinks. Unfortunately the service was not at all up to par."
"The service was abysmal. The staff displayed a lack of professionalism."
Food Quality
Pros:
"Food always been good, the only reason one star off is due to my disappointment of my pudding not being unavailable."
"We made the most of the buy one get one free on cocktails, which were amazing."
"The food has been great, with a decent pizza, fantastic beef ragu, and the best carbonara I've graced my tastebuds with."
"I cannot stress enough, the food is FANTASTIC."
"As a large group of 14, Luciano's looked after us well."
"The beef was cooked very well, and the crispy potatoes were delicious."
"From the experience we had today, we are likely to visit again."
"Food was delicious and very well presented, however the service was very poor."
Cons:
"The 'roast' was adequate but the potatoes were not roasted and hard chunks."
"Would also like to add that I didn't get an answer to the question of, is the gravy vegetarian to go with nut roast."
"My only complaints are the pricing (which is *STEEP*, especially for Dorset at £50+ for dinner for two) and the fact they took beef ragu off the menu - it was a fantastic dish and taking it off the menu is a crime against humanity."
"I left this restaurant still hungry."
"I know they had people not happy due to waiting to be served we didn't mind waiting to eventually get the drink if the food was all worth waiting for."
"We visited Dorchester for the first time from London and stumbled upon Lucianos for our dinner and drinks. Unfortunately the service was not at all up to par."
"The food was average all but the Spinach and Ricotta Lasagna which had no flavour the filling tasted like pure boiled spinach."
"Would not recommend this place and believe that it really needs to reconsider its service and culinary standards as many customers the day we visited displayed a significant amount of dissatisfaction."