"The staff were amazing and very attentive and very hospitable couldn't fault them at all."
"Staff were very understanding, quick and helpful."
"Staff lovely and very courteous."
"The service is very fast."
"Service levels are consistently high, staff are attentive and accommodating."
"The service was great, the view was beautiful and the food was on another level."
"Service is prompt and very efficient. The staff were friendly and nothing was too much trouble."
Cons:
"The most annoying thing was that the staff disappeared just before we finished our main course for almost 30 mins."
"There is no excuse for the poor service."
"Only let down by the lost Bambi that was serving us."
"To say it wasn’t busy when we went the service wasn’t good at all."
"Service, albeit friendly, was not quite in line as mistakes such as no cutlery for the dessert or lack of clarity over the order detract from the overall experience."
"Most disappointed with the experience today... slow, erratic service, where each item arrived separately and side dishes were forgotten."
"Slow service and indifferent reception."
Food Quality
Pros:
"Always the food is amazing, the staff brilliant."
"One of the best meals we have had out in a long time. Food is higher end of our family budget but it was beautiful."
"Great fresh Italian food. Excellent service, immaculate setting and friendly staff."
"Food was really tasty, staff were really attentive, lovely atmosphere and views!"
"Beautiful food from the first mouthful to the last."
"Delicious starters and mains."
"The food was absolutely fantastic the arancini was to die for, the prawns just fantastic, the calamari brilliant and the Whitby crab just out of this world."
Cons:
"Stylish interior but food mediocre."
"Food average at best..and overpriced for what it was."
"Generally tasteless food."
"Overpriced by a long way. Very blah and uninspiring starter and mains."
"Mains were a good size portion but not good quality. Mushy pasta, hardly any sauce."
"Main food was slightly overdone but was full of flavour."
"Mediocre and therefore overpriced food."
Ambiance and Location
Pros:
"The restaurant has a free large carpark outside and is situated in a very scenic area."
"Beautiful restaurant by the river Wharf. Lovely outside paved seating area and the lower garden welcomes dogs to picnic tables set on grass."
"Very nice place to eat next to the river."
"You pay for what you get, a phenomenal meal in a great location."
"Lovely place with great views over the river."
"This is a new venue for Buon Apps - overlooking (literally) the River Wharfe and positioned in the centre of Otley, West Yorkshire."
"Beautiful location next to the River Wharfe."
Cons:
"The new location is a little less atmospheric than the old place."
"Very disappointed."
"We were made to feel most unwelcome because we hadn’t booked a table."
"Given a table without a view."
"All round average experience and very over priced for what you get."
"The new location is a little less atmospheric than the old place but much more comfortable and the Riverside location will make it a real go-to spot in the middle of the year."
"Not a good experience and one we certainly won’t repeat."
Value for Money
Pros:
"You pay above average to eat here and it is worth it."
"Yet I'm willing to pay if the service is amazing and the food is yummy!"
"Drinks were reasonably priced."
"Delicious food at a good price, would definitely return."
"Not cheap, but utterly delicious and generously sized portions."
"Good quality honest food but a little pricey, but hey you get what you pay for right!"
"Had a very nice evening, lovely atmosphere and very reasonably priced for an upscale place."
Cons:
"Very expensive as well and not worth it!"
"Overpriced by a long way. Very blah and uninspiring starter and mains."
"Way overpriced for what's served."
"2 stars for the location and the staff which was excellent - the next 3 stars being for the food which I wouldn't rate."
"Clearly paying for the location rather than the service."
"The wine was a little over priced (£61 for a Chianti Classico Riserva which is ~£21 a bottle in shops or online)."