Lucia Wine Bar & Grill Reviews Summary

Service

Pros:

• "Excellent service by our waitress, Evangelina. Nothing was too much trouble for her and she went out of her way to help."
• "The staff were very attentive and friendly and couldn't be faulted."
• "The service is friendly, accommodating and efficient."
• "Staff were friendly and it never felt rushed."
• "The service is excellent with waiting staff very attentive but not intrusive."
• "The staff here are very friendly and helpful, they are polite in all manners."
• "The staff were friendly and attentive so we were not left wanting anything but otherwise left to enjoy our evening."

Cons:

• "We were waiting 40 minutes to get our first drinks and we were being served by a trainee waitress, who wasn't competent to work a busy Saturday night."
• "Food was great but the trainee waitress should not have been attending tables on first night of reopening which caused Inordinate waits between courses and for the bill."
• "Please train your waiting staff to pick up customers' dissatisfaction. This waitress could not read the room, in fact it was a joke how she dealt with the situation."
• "Food was lovely and prompt but terrible service left waiting 30 mins plus for attention yet there at least 4 surplus staff on."
• "Service was not good. Waited 20mins before we even got offered a drink, not good business practice."
• "The service was slow and not overly busy, the food was nowhere near as good quality."
• "Absolutely appalling service, have called multiple times on different occasions to try and book a table and there is no answer."

Atmosphere

Pros:

• "You advance up a small, rather dark passage into a warm and welcoming restaurant with heaps of ambience."
• "The atmosphere was buzzing for a lunchtime and the staff were so friendly."
• "There is a lovely outside area with heaters at every table, and a permanent plastic canopy to protect from rain."
• "The atmosphere is really tranquil and pleasant."
• "What a lovely hideaway - like a boutique hotel restaurant with quirky and stylish decor and an imaginative cocktail menu of gems."
• "It was such a surprise to find this beautiful little oasis as we walked up through the walkway."
• "The atmosphere here is deluxe with perfect lighting and a perfect outside eating area with heaters for anytime of the year."

Cons:

• "Heating was fierce and provided by overhead heaters. Even stripping off our jackets and jerseys we were too hot."
• "The space itself where we sat was very cramped, but not much can be done about that."
• "Went with a large group of ladies but was disappointed to find that we were sat on individual tables which spoilt the celebration somewhat."
• "Used to love this place, certainly lost its ambience."
• "We were hassled to go to the table while waiting for the rest of our party."
• "We were a table of 8 pretty booked and they were really busy, but we were seated upstairs, and the toilets were downstairs."
• "The whole place is down a side passage which makes it feel nice and secluded, and the decor & music makes you feel like you're on holiday."

Food Quality

Pros:

• "The food was beautiful and the staff are really friendly and helpful."
• "Superb food, lovely environment."
• "The food even better. Absolutely divine we had mains and starters and sampled the cocktails."
• "The Margarita Pizza for my main and it was divine, cooked to perfection."
• "The Mussels for the main course were very good and I can thoroughly recommend the Fillet of Sea Bass."
• "The Sticky toffee pudding with ice cream that's something else, huge portion, amazing, especially the added fudge pieces on top."
• "The food here is done to perfection and would recommend anyone going here to get some good food."