SIXT Car & Van Hire - Liverpool Airport Reviews Summary

Customer Service

Pros:

• "The staff were fantastic did everything to make us welcome from start to finish, even upgraded the car for us without any extra charge."
• "Really helpful staff, good cars, couldn't fault our experience with Sixt Liverpool and I will definitely use them again."
• "Very friendly and helpful staff. Even drove the car inside for us to load our bags as it was raining."
• "The lads inside Sixt were great to work with, understanding of my circumstances and did the best they could to work with me."
• "Very friendly and helpful staff, with a special mention to Sarah, who talked me into an upgrade at a very favourable rate."
• "Incredibly friendly + professional staff. Very accommodating and flexible in terms of the car hire process."
• "The staff were amazing and could not do enough for me."

Cons:

• "This is such a lie and it’s really annoying."
• "Very bad service! They cancel my reservation because I don’t have UK driving license."
• "Do not use this company charged me 2 specialist cleans 62.50(125 total) a clean."
• "We booked a car via rentalcars. They had the booking on the system When we arrived to pick us up, no car was available."
• "I booked for a long wheel base van for 12 days all paid in full, only to be told that it was not available the last minute."
• "Wrong vehicles delivered, and even the replacement vehicles weren’t correct."
• "Absolute disgusting company who are nothing better than thieves."

Vehicle Condition and Availability

Pros:

• "Price for a 17 seat minibus was good."
• "Best price (29 pounds per day) and drove 650 miles."
• "We have nice and good condition car for traveling long way to York."
• "Minibus very clean and very well equipped."
• "Service was exceptional, car brand new and exactly what I'd asked for."
• "Fantastic car, very comfortable and economical, I didn't want to give it back."
• "All the cars are nearly brand new and they have something for all pockets and egos alike."

Cons:

• "One vehicle had a hole in the roof and an oil leak."
• "Van rented had lots of listed damage which while not impacting our hire, did make me question why they charge so excessively for any damages if they're not going to be repaired?"
• "We ordered a 9 person car months in advance and they told us they don’t have it when we are in the air on the way to the airport."
• "Ordered car BMW got quoted price. upon arrival no BMW need to pay more."
• "Ordered a SUV, on arrival received a small hatchback."
• "The van was filthy dirty and sticky inside and also stunk of cannabis too."
• "Left stranded at Liverpool airport as the office closed."

Pricing and Charges

Pros:

• "The hire charge was extremely competitive."
• "I rented for 6 days and just paid 160 pounds which is almost half as compared to other companies."
• "Just £34 for 23 hours which left me trying to work out how they can cover costs."
• "Best car quality and best price."

Cons:

• "After few weeks we had an extra fee to pay with no explanation."
• "If you don't take out the insurance at £30 a day expect a big bill for damage that's already on the car."
• "The charge for that extra week was *double* what I paid for week 1."
• "Took money from my card to pay toll fines, WITHOUT permission."
• "A shattering email arrived telling me I'd caused £1850 worth of damage!"
• "The price my friend was quoted was much cheaper but he was charged more once they had to refund the deposit."
• "I wasn’t told at any point that they don’t provide refunds for unused fuel so you can return a car with a 3/4 full tank and still be billed for a full tank."

Booking and Rental Process

Pros:

• "Not used them before, but based on my recent hire I'll try them first next time."
• "I would highly recommend and definitely use again."
• "Sixt Car Hire at the new branch by Liverpool airport is very impressive, it’s my 5th car hire with the Liverpool team and as always it’s a pleasure."
• "Will definitely use this company again, their staff made the rental experience so much easier."
• "A great team you have there and will use again."
• "The team at Sixt Liverpool John Lennon Airport proved to be a great asset to our city."
• "Pick up was easy."

Cons:

• "NEVER AGAIG .1st car rental not in airport and you'll have to call and wait for someone to come and pick you up...charged me 280pounds extra."
• "Got call 10 hours before travelling that due to the time we were landing they could not guarantee there would anyone there to process our hire."
• "Drop off wasn’t quite as straight forward, as we had arranged to drop off at 4am..!! Told where to park the car, and where to drop off the keys “in out of hours letter box” but when we arrived at 4am, the gates were shut & locked..!!"
• "On Sundays the office hours are limited, which means returning the vehicle is not straightforward."
• "Turned up at the Liverpool Airport branch to find it closed."
• "Tried to book online for a rental in 2 months time and got an email back saying they wouldn't confirm my reservation."
• "Please don't promise to do things that you cannot fulfil."