Grosvenor Fish Bar Reviews Summary

Staff and Service

Pros:

• "The staff are always helpful."
• "Staff are lovely and friendly and very helpful."
• "Staff friendly and attentive."
• "The staff was welcoming and friendly."
• "Friendly staff, and a great atmosphere."
• "Polite, efficient staff."
• "Friendly helpful staff."

Cons:

• "Awful. Every time I've been here the staff have been giving me bad attitude."
• "Not sure staff behind counter are that approachable they were quite busy chatting amongst themselves."
• "The staff weren't phased by the crowds either, remaining friendly and efficient getting all the orders through."
• "The staff were a bit abrupt, despite the store being empty."
• "The female serving us was very surly and impatient."
• "Member of staff running orders huffing and puffing saying was fed up."
• "The young lady that served us was very rude as well."

Food Quality

Pros:

• "The food here is always wonderful, a regular visitor!"
• "Golden chips, with the perfect amount of crunch one of the best, if not the best, chip butty I've ever had!"
• "Excellent food, fish and chips amazing. I had king prawns and my husband cod. Both were absolutely gorgeous."
• "The fish was beautiful with perfect batter."
• "Perfect flavoursome batter, quality moist and tender fish with equally delicious chips."
• "Food was hot and cooked perfectly."
• "Fish inside batter was tasty and very fresh."

Cons:

• "I felt my chips were undercooked and the batter very thick and a bit chewy."
• "The plaice was tasteless. I would guess that it was probably frozen."
• "Chips very dry and overcooked and fish batter very heavy, bordering on rock solid."
• "Such a shame.....food not so good....cold bass with sass....no flavour......cold peas."
• "The actual fish was dry and chewy."
• "The chicken tasted like fish so that was gross."
• "I found my soft shelled crab to be incredibly greasy and lacking in flavour."

Atmosphere and Decor

Pros:

• "The environment and location great."
• "Good olde world setting with jazz music playing in the background."
• "Really quirky and characterful. Not your standard chip shop seating area by any means."
• "Great branding and decor, a fresh change from your usual silver counter, white tiles and greasy wall vibe you get from chippies."
• "Decor is cool with an underground bunker area and cool chairs to sit on outside."
• "Was surprised how nice and cosy it was."
• "Looks small from the street, but the caverns below provide plenty of seating and a great ambiance."

Cons:

• "Eating in downstairs is not great the decor is not to my liking it is dark and the Awful music put my brother off from using it again."
• "I thought the seating area downstairs could have been lit up a little bit more."
• "Whilst the basement restaurant is atmospheric, it was incredibly cold. The heating was just not fit for purpose on a winter's night."
• "The downstairs area is also too dark in spots and really needs to brightened up."
• "As for the quirky basement, I found it chilling & disturbing."
• "If you visit Sat afternoon it is a very small area to eat in, this gets very cosy!"
• "If eating in, would not recommend the downstairs dark dungeon unless you are a natural cave dweller."

Value and Pricing

Pros:

• "Most importantly the chips here are delicious and great value."
• "All for a very reasonable price."
• "Exceptionally good value for money."
• "Very reasonable price as well."
• "Price was really good."
• "Good value for money."
• "The prices are perfectly reasonable."

Cons:

• "Chips also expensive compared to potatoes price in shop only to serve the rich people."
• "It’s turned from the best chip shop in Norwich to the most expensive."
• "Definitely not value for money."
• "Food prices have rocketed since my last visit nearly 4 months ago."
• "Prices have increased and portions have diminished since I came first 2 years ago."
• "Now as far as my experience is concerned it's just a regular chippy with a pricey menu."
• "The portion of chilli chips was large and too much for just me, and overpriced."

Special Dietary Options

Pros:

• "They can make anything battered gluten free."
• "They can make anything battered gluten free, which is amazing if you're sensitive/intolerant."
• "First time in about 10 years that I have a decent gluten free cod and chips."
• "Tempura batter for the dairy free gang and chips to die for."
• "They always used to fry chips in beef fat, so avoided this place in the past, but apparently they have now changed to veg oil."

Cons:

• "Everything is cooked in beef fat. There’s nothing for vegetarians or people who don’t eat beef such as Hindus."
• "Went here today for chips and only just found out they were cooked in animal fat so now I feel horrendous and pretty angry."
• "Disappointed when we turned up and my girlfriend wanted the veggie burger but was told everything is cooked in beef oil... kind of pointless having on the menu for actual vegetarians as there’s nothing there for them."
• "NOT VEGETARIAN!!! I've eaten here for years and only recently found out that they fry in beef dripping!!!"
• "Best chippy there is, cooked in beef dripping though so not vegan friendly if that floats your boat."