French's Fish Shop Ltd Reviews Summary

Food Quality

Pros:

• "It’s always tasty food, good selection for veggies and vegans, and it’s ethical, with all packaging recyclable."
• "A very good price and value for money and the best fish and chips we've had in a long time."
• "Quick service simple easy menu and great portion sizes and I have to say maybe the best fish and chips I've had in very very long time."
• "The batter was so crisp and tasty and the chips were awesome."
• "Absolutely delicious haddock and chips with crispy batter straight out of the frier."
• "Both the fish and chips were fresh and extremely nice."
• "Good value and portions, the fish was not overcooked or dried out and the chips were very crispy."

Cons:

• "Waited over an hour in the cold for fish and chips."
• "The fish (cod) was overcooked to a heartburn inducing degree."
• "The chips were hard and dry and the fish was tasteless."
• "The fish and chip here are very expensive it cost us £35 for 4 standard fish and chips and 2 drinks."
• "Extremely overpriced, poor quality chips and pretty average cod."
• "Some parts of the fish also appeared uncooked."
• "The only comment about the Gluten Free Cod and Chips is that the batter needs to be cooked more as it appeared cooked on the outside but was 'gluey' on the underside and left the Cod wet and sticky."

Customer Service

Pros:

• "Service very good and tables wiped down and floor swept after each customer left."
• "Service was efficient staff were cheerful and helpful."
• "Staff were very friendly and prices were reasonable."
• "The staff were happy, smiley and helpful."
• "The staff are well organised and polite."
• "The staff are amazing, treating everyone as an individual."
• "Fabulous service and wonderful, friendly, accommodating staff."

Cons:

• "Very racist and rude staff."
• "Nice fish and chips, shame about the rude lady who served us. Couldn't even crack a smile despite my husband being very nice to her."
• "Awful selection if you are vegetarian."
• "The terrade of personal non factual abuse from the lady working behind the counter, made me wonder why we had a justice system."
• "Seems to me there were too few serving staff (two) and too much food being cooked."
• "Just a bit of an advice to the lady who served us, maybe be a bit more cheerful and less grumpy, makes the customer feel welcomed."
• "Lousy service, over-priced food and unprofessional staff."

Value for Money

Pros:

• "For £16.60 for two large ones it was a great price, not greasy and we'll cooked."
• "Surprisingly good value. Try the 'light meal' options at £3.10 a portion."
• "Good portions with a sensible price."
• "Great British Food done well!"
• "Reasonably priced for portion sized, quality and location."
• "Good prices and size of portions, quick customer service."
• "Prices were quite high but cheaper than other places near it."

Cons:

• "The quantity in the medium portion was pathetic, an absolute rip off and the small, well - use your imagination (then deduct a few)."
• "Portions are tiny but price is extortionate, £20 for two drinks two fish and a small chips!"
• "Also, £10 for one portion of fish and chips feels a bit steep, especially when there isn't a smaller option."
• "Very disappointed with the fish and chips here had Cod and Chips X-2, not good at all they were tasteless and the chips were not cooked properly plus had black eyes all over them."
• "Poor, queued for 45 mins cost £29 and only got a child’s handful of chips!! Over cooked and over rated!!"
• "The fish and chips are delicious too but they are a bit pricey."
• "Had to wait in queue for 25 mins. Had cod and chips twice. Portion size varies each time but price still rather expensive."

Atmosphere and Cleanliness

Pros:

• "Premises very clean and only 8 people allowed in the shop at any one time."
• "Inside dining area can sometimes got very full but enough seating around the area including outside."
• "Customer service was bang on, defo a quality fish n chippy shoppy."
• "The shop front and service areas was very clean."
• "Lovely views and nice vibe, definitely will visit again."
• "The shop has some seating inside. It can be found on the main road opposite the water."
• "Shop was very very clean and bright and the staff were polite, smiley and very efficient."

Cons:

• "Seating is minimal and cramped. Would have been better off taking the food back to the car."
• "We usually have chips from French's. But today was a real unpleasant combination of bad unenjoyable food and rude customer service."
• "If you go when busy, a 30-60min waiting/queuing time seems quite normal."
• "Not sure there is enough room for people to wait for their orders."
• "We sat in to eat but unfortunately, because of the cold north wind, there was a very chilly draft anyone came in or went out of the shop."
• "A very noisy family with screaming small children sat close to us which made conversation difficult."
• "Seating is minimal but there a plenty of benches around the seafront you can choose from to enjoy this delicious treat."