"The young man who served us was juggling things very well considering the amount of multitasking he was doing."
"Staff were lovely, and they even gave my dog some treats while we waited for our take away order!"
Cons:
"Overpriced, service (jonah) was unenthusiastic and took ages."
"Our server seemed to be struggling with getting support from her colleagues."
"There must’ve been a good 15 minute window where no orders were called but yet they continued to take them which caused a huge backlog."
"There didn’t seem to be any organisation or help to try and get us our meals."
"Unbelievably rude member of staff."
"The manager did very well at Ignoring me 3 times, very Obvious we were unimportant to her."
"Service wasn't as bright and cheery as we've experienced in the past."
Price
Pros:
"Not to pricey 5.10 GBP for a large portion he made chips for 1.30."
"£50 was a fair price, as it was all very good."
"I thought the prices were fair in today's day and age."
"An excellent piece of haddock. All at a good price."
"Had a lovely meal at Plattens, ordered a small portion of cod & chips and a cappuccino which was really good value for £6.60."
"I personally felt our meal was good value for money."
"Large cod is genuinely large & reasonably priced at £10 with chips."
Cons:
"Very disappointed at the price v quality."
"Prices have steadily increased here, sadly now quite an expensive option to dine in."
"An extremely overpriced, overcooked and tasteless experience."
"Luke warm food, cod dry very small possibly frozen. Scampi full of oil. Portions small. Very overpriced. Awful chips, not fresh."
"The price is awfully high for the size of the portions."
"Only downfall.............£40 for two lots of cod and chips with curry sauce !, WOW !"
"Wow how expensive for fish and chip, 17 pounds for two people to have a medium cod and chips to sit in."
Ambiance & Cleanliness
Pros:
"Unusual layout but clean and tidy."
"Great location, overlooking the sea. Wheelchair accessible."
"A short wait to be seated and we were able to get a window seat, cool sea air while eating."
"Nicely decorated rooms and bathrooms."
"Good looking inside with one of the walls displaying huge water tanks with both tropical and cold water fish."
"Very clean seating area, tables cleaned when people vacated them."
"Restaurant was really nice overlooking the harbour, loved all the fishing decorations that gave it great character."
Cons:
"Shadow of its former self, could not get sit down service because they had some form of event going on upstairs."
"The place is a mess when you walk in."
"Most of the Tables were full of box,s and other waste."
"The place was a mess and appeared to be run by teenagers who thought it was funny to swan about doing whatever they pleased as opposed to serving waiting customers."
"Our table was not clean and had battered fish crumbs all over it."
"Oh the upstairs toilets were filthy."
"Dirty tables were walked past by staff for up to an hour without taking away dirty plates."
Ordering & Efficiency
Pros:
"Food was served quite quickly."
"I found the screens to be a great way to place your order and the service was very quick."
"It's super easy to order from the screen and the queue moved relatively quickly."
"The queue moved quickly, staff were helpful and it was hot and tasty."
"Extremely quick and efficient service."
"New Self order screens on wall make it look quick and easy."
"The lads behind the counter were super friendly and helpful and the service was really quick."
Cons:
"Waited 50mins for our order when they weren't even very busy."
"After putting our order in through the new self service touch screens we had to wait over half an hour for our order."
"We also had a considerable wait for the food, much longer than I would have expected given the food we had ordered."
"Waited nearly an hour and a half for a table for 4 adults and 2 children."
"The new touch screen order system MUST be re-evaluated."
"We waited for 30 mins to be acknowledged and seated when there were empty tables."