Europcar Glasgow Airport Reviews Summary

Customer Service

Pros:

• "Brilliant service from an employee called James at the airport branch. Second time he's served me, and both times he's given an upgrade."
• "Pick up was very helpful. Complex insurance details were well explained saving me some money."
• "Will definitely use Europcar again! Thanks!!"
• "The staff member at Glasgow airport service desk (Jeremiah?) was very helpful and polite, ensuring I had all the information I needed."
• "Fabio did a great and really quick job taking our rental back."
• "Thanks so much to Alex at Europcar for sorting us out with a great car, even though we arrived late for our booking."
• "Great service from the team at Glasgow Airport. Patrick and Dominic were great and extremely helpful."

Cons:

• "WORST car hire company on the planet! Staff are terribly rude, unhelpful and cheeky to customers."
• "Dreadful company... Appalling customer service and negligent in their duty of care."
• "Horrendous rental experience with Europcar Glasgow Airport... I was constantly passed from one place to another with no one taking responsibility to resolve the situation for me, the customer."
• "Very disappointing experience and blatant gouging of tourists. I will be ensuring that all of my acquaintance that regularly travel to the UK to visit family are aware to avoid Europcar."
• "Avoid them! Horrible experience. Poor service. Won't be hiring from them again."
• "The staff was also totally rude and didn't care that they were leaving me in a lurch."
• "This rental counter staffs were very unhelpful and disrespectful."

Insurance and Additional Charges

Pros:

• "I did have to use the roadside assistance as I didn't close the trunk properly and drained the battery. The assistance was easy to request, arrived earlier than predicted and resolved the issue."
• "Good service...less pushing 'extras' than most other hire car companies. Headline price may look more expensive but is more near than ones that quote cheap then sell 6 extra insurances when u pick it up."

Cons:

• "They do not accept your credit card's CDW insurance without you showing in writing that it can cover 100k in damages."
• "Though we've already purchased full coverage, Jeremiah at the counter made us choose the most expensive super Roadside Protection, and he did so by lying to us."
• "I was lied to at the counter by Roxy the Europcar service rep. Was told that supplemental insurance for collision was required in the UK."
• "Was told it was 'just £20' when in fact it was £23 PER DAY."
• "Like other posters have said. I was quoted a firm price online only to find that they wanted to nearly double the quoted price with their mandatory insurance."
• "Also pressured into buying more insurance even though I had already paid for one with the booking."
• "Charge a fee to my card 3 weeks after I handed it back for 'Premium site drop off' without notifying me."

Vehicle Condition and Availability

Pros:

• "As it happens we were very happy with the car we were given and we had no problems at all."
• "Found a brand new vehicle and thoroughly enjoyed the ride throughout UK."
• "Service was impeccable. The car I was given was an absolute joy to drive and made my solo trip to the Isle of Skye a pleasure."
• "The car was clean and ran well."
• "For the car, is new and clean."
• "The car I did end up getting was very nice. It was clean and well maintained."
• "Vehicle was clean and fun to drive."

Cons:

• "Pre paid for a car to be told it wasn't available on arrival."
• "There are several scratches and bumps not marked on my rental agreement."
• "The car we were given needed to be recovered back to Glasgow airport on the third day as there were no brake pads on the front offside and hardly anything left on the near side."
• "Good luck if you run into any car issues. We lost a full day of travel due to a flat tire."
• "When I picked up car, it was not cleaned."
• "Car was also completely filthy and windscreen wipers didn't work."
• "Delivered bad car with tire pressure sensor malfunction and lane drivers assist was activated."