Allertons Leeds Reviews Summary

Salon Atmosphere

Pros:

• "The salon itself was clean with a white and gold theme styling and white roses in the reception area."
• "The man on the main desk was very warm and friendly and really welcoming."
• "The salon felt very clean and polished, and I wasn't at all rushed by the staff."
• "The new salon in Victoria Gate is really lovely, such a nice environment to get your hair done!"
• "The actual salon is beautiful."
• "The salon was clean and tidy and it’s much bigger than it looks on the outside!"
• "The salon itself is beautifully laid out, and super clean."

Cons:

• "She also commented on my acne, asking if I was on anything for it, which made me feel quite insecure."
• "To reach the treatment rooms and hairdressing stations is via winding metal stairs."
• "Only negative is the absence of air-conditioning in that part of the salon, which I flagged at reception."
• "Just the place was not that clean. The chair in which he made my daughter sit was having hair from the last cut."
• "I felt super itchy after my haircut and then I know why....the hair was all over my neck and inside my sweater....I spent 2 hour picking out the hair and I am only have way done，please don't let this happen to others again."
• "I booked an appointment for special occasion makeup the cosmetics they used on my face were unknown brand of poor quality."
• "The lady on the phone was pure lazy, disgusting attitude."

Customer Service

Pros:

• "Katy was so lovely and had great chat!"
• "Excellent service, made me feel really at ease and as someone who always gets nervous when going to the hairdressers I felt really comfortable and relaxed."
• "Little things like being greeted with your name on arrival, no waiting around, being offered a drink as well as loyalty discounts on your first appointment really shows that these people know how to offer excellent customer service."
• "All staff are always fabulous and looking forward to the new Victoria location soon."
• "5* definitely can’t rate Allertons any less thank u for the good customer service."
• "Fantastic customer service, polite, friendly, high standards."
• "Very friendly and great customer service."

Cons:

• "Avoid at all costs - bad haircut - badly dealt with customer service."
• "was absolute disappointed! the stylist refused to do the service because she thought there will be not enough time despite that I booked for the service, plus they told me if you wanna reschedule another appointment you should pay more!"
• "Disgraceful customer service!!!!"
• "Worst customer service ever."
• "Very very poor and unprofessional attitude in Leeds Queens Arcade Allertons."
• "No one called me. They sent me a copy past email saying that they have moved on."
• "I feel cheated by this salon."

Stylist Performance

Pros:

• "I am so happy with my hair. It looks and feels amazing."
• "Thank you so much to Tom for a wonderful appointment! I had a blow dry and curls for my graduation day and my hair looked great!"
• "Sophie did a fantastic job turning my super long, limp hair into a really light and lovely looking bob."
• "Katie takes her time to cut your hair and style it."
• "Dean was absolutely fantastic!"
• "Josh did a brilliant job with my daughters roots and toning, her hair and extensions a lovely clean blonde and she is delighted."
• "Absolutely loved having my hair done by Libby! She was so friendly and when discussing how I wanted my hair cutting/styling, she understood exactly what I wanted!"

Cons:

• "The end results were far from what I requested. I like the colour but felt scammed."
• "When I got home I realised there were chunks of hair left much longer than the rest."
• "My haircut is genuinely awful and nothing like what I asked for."
• "The stylist here cut it completely and really noticeably lopsided, one side is at least 1 or 2 inches longer than the other."
• "Paola gave me the haircut from hell, had to go to another salon just so I can look decent."
• "The hairstylist herself was lovely but she has absolutely ruined my hair."
• "I went home in shock but I couldn't leave it that colour, it was embarrassing."