Glitch Studio Reviews Summary

Customer Service Experience

Pros:

• "Glitch Studio is a beautiful and a friendly feeling studio."
• "I was kindly greeted and offered a hot drink while I waited for my appointment."
• "Really friendly and accommodating staff. Offered a drink as soon as a I came in."
• "The staff on reception were super lovely and attentive."
• "The staff are really friendly. They do my fringe for free in between cuts."
• "The pressures of running a business, meant that my creative hair design was handled with extreme caution."
• "I am so delighted everytime I look in the mirror..thank you Liam @ Glitch in Old Market."
• "Everyone there was really welcoming, and it is a very relaxed and fun place as salons go!"

Cons:

• "The hairstylist used excessively hot water to wash my hair, and when I requested a change in temperature, she abruptly switched to extremely cold water."
• "The girl he was styling before me left with a mullet too. Makes me wonder if that style is all he knows."
• "The salon just called me, harassing me over the review I left, calling me a liar."
• "Upon entering the establishment, I was greeted warmly by the staff; however, I found the actual haircut experience to be disappointing."
• "Furious to drive 50 minutes with the kids only to be told, sorry, the woman before you took much longer than expected and we have no time for you now."
• "I was really hopeful about visiting Glitch and I had an appointment at 6pm. At 6:30 I was still waiting."
• "Came here a couple of months after it first opened and got the impression that I didn’t fit there target audience. I.e. ‘white’, a lot of eye rolling, sighing and purposely ignoring."
• "After meeting with you in the store your attitude had completely changed which was shocking as your review responses conveyed a different manner."

Professionalism and Skill

Pros:

• "Glitch Studio is home to a number of professional, talented, and lovely artists."
• "Olivia is amazinggg – she did a wonderful job in making me feel comfortable and reassured during the session!"
• "Celia really listened to what I wanted and the result was absolutely perfect."
• "Tula has only recently joined the team at Glitch. I have been tattooed by Tula before & it was such an honor to be her first client at Glitch!"
• "Had my hair cut with Celia about a month ago now and i absolutely love it!"
• "Had a great first experience with Sasha at Glitch in December and will hopefully be going back to her for all my future cuts!"
• "I’ve had Celia cut my hair before she came to Glitch and, as always, came away absolutely loving my new hair!!"
• "The fantastic staff at Glitch came to the rescue after I had a highlight disaster at another salon."

Cons:

• "I'm extremely disappointed of Lucia, I asked for some layers and she cut the front half of my head short and the back hair left it long, untouched."
• "Went in for a big chop and change up and left feeling amazing! Love my new hair, my stylist (Lucia) was so knowledgeable."
• "I had a tattoo done with Alexandria Nolan and she was incredible. It was my first one and she could tell I was nervous, she sat me down with a free coffee and let me relax whilst she set up."
• "Zoe didn’t listen to what I asked for or the picture I showed and I realised when I got home that it was very uneven and short."
• "She made me feel extremely uncomfortable during the cut as she kept fake smiling at her other members of staff and not paying attention to the cut."
• "I had my hair bleached and toned and the end result was a joke. I paid £150 (I have very short hair) for the worst hair experience I’ve ever had."
• "Had an awful experience. I had shown multiple photos of what I wanted and it didn’t turn out like what I asked for."
• "I have been to glitch previously a few times to get my fringe trimmed so thought they were reliable. after going my hair had been cut too short and nowhere near the style I asked for."