Rush Hair Liverpool Reviews Summary

Stylist Performance

Pros:

• "Had a cut & blow with Jaime. If I could give six stars I would- she gave me an amazing hair cut."
• "Lyndsay did exactly what I asked for, but even better."
• "Ryan was amazing, felt totally relaxed and confident and in the hands of professional."
• "Beata is my favourite hairdresser in Liverpool, she is highly skilled and knowledgeable."
• "India always makes sure I leave the salon with my hair feeling and looking amazing."
• "Stefania did my hair and love it, she took her time and chatted about how I wanted my haircut and did it exactly the way I wanted."
• "Jamie is my regular hairdresser and she is absolutely fantastic! She is so lovely and helpful :)"

Cons:

• "The stylist did not assess my daughter’s scalp which was inflamed with patches of psoriasis."
• "Poor quality will not be visiting again. Had highlights done and after 4 hours my old colour (blonde) was still coming through in layers."
• "The stylist’s lack of communication about the process and aftercare left me feeling uninformed and somewhat abandoned."
• "Poor quality of service from Director Natalia."
• "I was shocked to find that the final cost after the service was significantly higher (£290) than the initial quoted price at the time of booking (£161)."
• "Forgot to mention that I’ve also got my hair dyed, it was a bit darker than I was expecting but not a big deal, the problem is that I went home with my face and neck with rests of tint."
• "I should have known that the stylist was incompetent and left immediately when my stylist lifted up my hair, saw my undercut and said 'wow, we're going to have a hard time cutting this'."

Customer Service

Pros:

• "I was delighted with the style, the staff and how helpful EVERYBODY was."
• "They let my sister come in a few times so I can breastfeed my 8 month old as well and made me feel really comfortable."
• "From the moment I arrived I knew I was in for some special treatment and that’s exactly what I got."
• "The team at rush were able to fix it all in that same day and I could not be happier."
• "I got the five star treatment from all the girls you really know you trade well done you would definitely recommend."
• "The staff at this hairdressers are amazing such a lovely team."
• "Jenny did my hair she was very understanding and listened to what I wanted and very attentive."

Cons:

• "Disrespect to the client!"
• "This left me blindsided and disappointed."
• "Been here a few times but never on a weekend before and I definitely wouldn't go back on a weekend."
• "And even if the staff makes a mistake, you still pay the full price."
• "If my daughter would have had an allergic reaction then this would’ve been a very different phone call and they would be facing legal action."
• "I mentioned several times that I was expecting to be attended by the person who I booked with, but not a single explanation."
• "I was also surprised to find that no serum or protective product was used after the final wash, before applying heat to my hair."

Salon Experience

Pros:

• "The staff are incredibly knowledgeable about what they're doing and ensured my hair wasn't damaged at all in the process."
• "They are using the best products on the market, and the brand is recognised worldwide, long story short - GREAT VALUE AND FAIR PRICING."
• "The salon is lovely inside and very modern, couldn't recommend it anymore!"
• "Would recommend to anyone who wants to spend a little bit more on their hair!"
• "They have Kérastase products which you can't find anywhere else in Liverpool."
• "Overall it was a lovely experience at Rush, I was absolutely overjoyed with the end result."
• "Absolutely fantastic salon, really go above and beyond for their clients."

Cons:

• "Went here recently before a night out and found the service ok."
• "If you want to get your hair destroyed and spend several weeks crying then you chose the right place!"
• "They have destroyed my girlfriend's hair by putting bleach all over her hair instead of just on roots!"
• "I had my hair coloured here and it lasted less than a week."
• "I would definitely suggest the discounts can be misleading, and to really check and check again, before going in the chair what they wanna charge!"
• "The haircut was far from what I wanted."
• "My hair was pulled and tugged, and it was so unprofessional."