Charisma Hair & Beauty Salon Bristol Reviews Summary

Customer Service

Pros:

• "The staff here are very welcoming, fantastic service."
• "The staff are so friendly and chatty."
• "It is such a beautiful salon with lovely friendly staff who always acknowledge you when you arrive by your first name."
• "The whole team are so friendly and everyone’s so welcoming."
• "Everyone was friendly and helpful and made the whole experience seamless!"
• "All the staff were very welcoming and friendly, offering drinks and made sure I was happy with my hair before walking out the salon."
• "The team in the main salon are lovely ladies, everyone is welcoming and friendly, they act like a family and as soon as you enter your treated like family too."

Cons:

• "I walked out before I was made to feel even more of a freak."
• "I found it very unprofessional for not calling I waisted my time by going there even for consultation."
• "The process felt unprofessional as I was essentially forgotten about."
• "Don't know why there's good reviews I have been there and it was rubbish, complained and manager was very rude."
• "The hairdresser didn't listen to me what I wanted (said her 3 times) but she just did what she want."
• "Some Staff were constantly bitching about other customers in front of other clients."
• "I was left feeling very uncomfortable and ended up going to another salon to get it fixed."

Quality of Hair Services

Pros:

• "Kelly transformed my hair with a fabulous colour, cut and made it a beautiful condition."
• "Sam is an absolute star and always does an amazing job with my hair."
• "Molly did a fantastic job of getting my hair back to blonde after deciding to dye it almost black a few months ago!"
• "Charlene did an amazing job and I've come away with exactly what I've asked for."
• "Becky has been superb in giving me a fresh look, cutting my hair into a shaggy fun style that gives life to my hair."
• "Hayley did an incredible job, she lifted my hair in one go better than I have experienced at any another hair salon."
• "They have taken my hair from dyed dark brown to a lovely ash blond in stages, always professionally done to get the best colour results."

Cons:

• "Bleach was left in for far too long."
• "I think it would be OK here for simple cuts etc but I would not recommend for something more tricky like going from dark to light."
• "Ended up with two toned hair which was patchy and had to go elsewhere to have it corrected."
• "After lengthy consultation stating I wanted icy tone ended up with warm pinky/ red hair and very brown."
• "I wanted to do balayage, booked with Sammy who was very racist and rude."
• "Charisma do not show any care for people who need help with hair loss."
• "Left the shop in tears! Booked an appointment for hair dye which somehow translated to “hair cut” to one of their employe and ended up having to book another appointment!"

Value for Money

Pros:

• "Definitely worth the money and will be coming back."
• "It's well worth the money - try Charisma - I wouldn't go anywhere else."
• "Good value for money. Highly recommend Charisma for all occasions."
• "And very reasonably priced - which, let's be honest, matters at the moment."
• "Even a glass of Prosecco offered. Fabulous."
• "I got 10% off as a new customer and they even have a loyalty scheme, which is a nice touch."
• "Fabulous salon ...Kelly really knows her stuff and makes you feel special .... all the staff are friendly and knowledgeable....perfect pamper experience."

Cons:

• "Disappointing, particularly as it’s the most I’ve ever paid for a cut and colour."
• "Overall I won't be going back for my follow up and didn't think it was worth over £100 with a 25% discount applied."
• "Also let down by the owner was very keen to charge me £130 didn't think it would be so expensive for location."
• "Staff were so over booked i ended up being there from 9.30am till 4.30pm!"
• "They can’t bleach my hair at all because my hair went stretchy during strand test which any normal hair would do when it gets bleached."
• "I went there on Friday 26th 2023 to get my hair done and I was super excited but as I was getting it done the woman doing it cut it too short."
• "Terrible colour, wonky haircut and my complaint was handled so unprofessionally."

Salon Atmosphere

Pros:

• "Becky, the owner, and her team are committed to providing a professional service in stylish, comfortable surroundings."
• "The salon itself was clean, their covid precautions made me feel totally comfortable being there."
• "The salon is so tranquil relaxing and a pleasure to come to again and again."
• "Also the place had a lovely atmosphere, everyone was so nice and welcoming."
• "The salon is a lovely friendly place and everyone is really nice and helpful."
• "Salon is super clean and the staff are very detail oriented."
• "It's such a chilled vibe in there and everyone is so nice."

Cons:

• "Had such high expectations was quite disappointed."
• "This place used to be really good but sadly the person who worked on my hair has left the salon."
• "To be fair the lady that did mine was completely over stretched due to terrible management of her bookings."
• "I wanted to do balayage, booked with Sammy who was very racist and rude."
• "Charisma do not show any care for people who need help with hair loss."
• "Left the shop in tears! Booked an appointment for hair dye which somehow translated to “hair cut” to one of their employe and ended up having to book another appointment!"
• "Some Staff were constantly bitching about other customers in front of other clients."