Jacksons Clapham Estate Agents Reviews Summary

Customer Service

Pros:

• "James C at Jacksons has been an excellent agent and offered impeccable customer service."
• "Giles at Jacksons provided beyond perfect service from initial viewings through to completion day, granting much-needed stability in a chaotic purchase."
• "Just sold a property through Philip & Giles - great service, really responsive."
• "I received great service from Phil and Jacksons (Abbeville Road)."
• "Jamie Castleman is consistently professional, available and reliable."
• "Melissa at Jackson’s has been helpful and has acted in a professional manner throughout our tenancy process."
• "Our agent Melissa has been incredibly helpful from the start. Very genuine, professional and always responds quickly."

Cons:

• "We rented our property through them and got it back in the worst condition imaginable."
• "Jackson’s in Streatham withhold vital information of properties for sale."
• "Jackson is failing in protecting us as tenants. This has been an ongoing issue for 8 months and we might have to go to legal ways to assure our rights."
• "The service from Jacksons was good although the condition of the property when we took occupation was far below the standard expected."
• "Do yourself a favour and never rent your property through Jacksons!"
• "Jacksons Clapham is the reason why estate agents have such a bad reputation."
• "Jackson’s in Streatham... Lacking integrity and professionalism."

Professionalism

Pros:

• "Giles and James dealt with the viewings and feedback very professionally."
• "The approach throughout was confident but always realistic and the extent of their professionalism stood out right from the start."
• "Phil at Jacksons dealt with my daughters purchase of her first flat in Clapham, and was extremely professional and helpful in dealing with the negotiations."
• "Phil and Giles were great: honest, managed our expectations throughout the whole process, incredibly professional."
• "Clients appreciate his expertise, attention to detail, and outstanding communication skills."
• "He displayed a high level of professionalism, provided excellent customer service, and made our experience finding a new home surprisingly seamless."
• "Every member of the team I encountered was not only professional, knowledgeable and dedicated but went above and beyond what I would expect from an estate agents."

Cons:

• "Our property manager, Manoj Sharma, has been very inefficient in dealing with this issue, and it has escalated a lot since then. We have mould growing in our wall since April and now we can’t use the bedroom anymore."

Efficiency

Pros:

• "Had such a great experience with Jackson’s during our rental signing - whole process took less than a week from the viewing to closing the deal."
• "Each time Jacksons has secured us asking price offers within a week of going to market."
• "After I have made an offer, it took less than one week to go through the whole process and have a tenancy agreement signed."
• "One of the things that stood out to me about Giles is his communication skills. He is always available to answer any questions I have and has kept me informed every step of the way."
• "She helped us every step of the way with getting the contract signed and completing all the references."
• "Melissa made everything quick and easy and did it whilst cracking a few jokes."
• "Within 9 days, myself and two friends had found the perfect property, viewed it, gone through all the checks and signed the contract."

Cons:

• "The kitchen was covered in layers of grime with the previous occupants kitchen utensils still in the drawers and the oven left in a disgusting condition."