Address: 86-90 Paul St, London, EC2A 4NE, United Kingdom
Phone: +442039066500
Rating: 4.9
based on 260 reviews.
Customer Service
Pros:
"Fantastic service from First Mortgage. Handled the whole process quickly from start to finish with great professionalism."
"Paul was so friendly and helpful. He made all the information about my mortgage clear and easy to understand."
"We have been supported by first mortgage for the last 6 years, right from buying our first property in the UK. Their service has been outstanding."
"Every person we spoke to was courteous and knowledgeable, and more than willing to give their time to us."
"Dominic and Kelsey were amazing and very helpful when applying for our mortgage! They both made the process so easy."
"Fantastic experience with Scott Parry and Greg Aitken during our recent remortgage application."
"Both Kelsey and Lesley were very easy to work with. From picking up the phone to answering emails, I could always get an answer."
"Very reliable and professional Advisers. Kelsey and Lesley are friendly and nice people they helped us in finding the right mortgage loan."
Cons:
"The Agreement in Principle process had no problem. Then I found the property to buy, made the deal, paid the solicitor fee then tried to contact my broker at FirstMortgage. But no chance."
"I called the company and they told me someone else will help but no calls or e-mails at all. I called many more times but no response from the company."
"They left me in a terrible situation. Then, I gave one-star feedback on Trustpilot and started negotiations with another broker."
"Had excellent service first time but poor service this time. First advised mortgage was wrong."
"First appointment got cancelled by MB for which I accommodated for but then got told I'd missed a re-arranged appointment I was never informed about."
"Would not recommend, slow replies and non responsive."
"MINUS STARS - One of the rudest and most arrogant members of staff I have ever dealt with."
Mortgage Deals and Rates
Pros:
"Lucky for us they found us a fantastic mortgage deal in the current climate."
"The rate that Ashleigh got for us was the best available and she presented us with multiple scenarios."
"Great service provided for locking me a good new remortgage deal in these trying times of this cost of living crisis and interest rates always going up."
"Highly recommend First Mortgages. I have been with them for 8 years now and they have helped me renew my mortgage each time, finding me the best deal."
"Used First Mortgage after recommendations from friends and colleagues too. My mortgage offer was handled mostly by Damian and Kelsey."
"I was explained everything with transparency and with the best rates available. Highly recommend for anyone starting the journey to be new homeowners with First Mortgage."
"Fantastic experience with Scott Parry and Greg Aitken during our recent remortgage application. The interest rates were on the rise at this time and the boys worked amazingly hard to get us the best option available and within our budget!"
"Excellent service again by First Mortgage and their parent company. In these uncertain financial times they arranged a great fixed deal for me for 7 years, taking the stress of rising interest rates away for the next few years."
Cons:
"Had excellent service first time but poor service this time. First advised mortgage was wrong (waited a month to find this out) back to original provider for product transfer but rate raised on mortgage in between this wait time, paying more for the same mortgage now."
"No cons related to mortgage deals and rates were explicitly mentioned in the provided reviews."
Communication and Updates
Pros:
"They were always in contact keeping us up to date with all parts of the move."
"The team Jen and Steven kept us up to date with their progress and always ensured we were looking at the best offers."
"Chloe kept me updated and well informed at each step of the process. I will definitely use First Mortgage again in the future."
"We used First Mortgage originally to secure our first mortgage and were so happy we decided to use them again to secure our new deal as our fixed term came to an end."
"Rebekah also helped us by email, keeping us up to date on our application and things like our valuation."
"We had the pleasure of dealing with Mr D. Robertson and Mr L. Ward who found a competitive mortgage in really turbulent times and made the re-mortgaging process smooth and easy with minimum involvement having been required at our end."
"Every person we spoke to was courteous and knowledgeable, and more than willing to give their time to us. The fees were completely reasonable and fair given the speed and professionalism of the service."
"We were applying for a mortgage through HSBC, but for some reason it didn't go through. Started looking for another provider and reached out to Santander, but they don't deal with customers directly, so I had to look for a mortgage broker."
Cons:
"But he didn't respond to my calls and e-mails during day time. He was sending me an e-mail in the morning, I was replying in 15 minutes and another response was coming in the evening."
"So, I lost one more week with this company for nothing. In the end; they said the lenders don't give me a mortgage :) I had a mortgage in principle, come on."
"I am totally unsatisfied with the experience I had with FirstMortgage. However, the other broker found lenders to give me the mortgage."
"First appointment got cancelled by MB for which I accommodated for but then got told I'd missed a re-arranged appointment I was never informed about."
"No reply since then. Would not recommend, slow replies and non responsive."
"MINUS STARS - One of the rudest and most arrogant members of staff I have ever dealt with. As a first time buyer I had obviously a few questions regarding my first mortgage - she was totally unwilling to help me and told me she could not do so."