AS Financial Central London Mortgage Broker Reviews Summary

Customer Service

Pros:

• "AS Financial were super efficient and excellent communicators."
• "Fantastic service! Outstanding customer service and best mortgage advisors."
• "The communication was excellent and I felt supported throughout."
• "Everyone else I was in contact with at AS Financial was extremely efficient and helpful."
• "They were really responsive, and clearly explained the different cover options available to me, and placed them in the context of my own situation."
• "The entire team were very responsive and kept us updated by appropriately following up with the bank in securing the mortgage in a timely manner."
• "The communication levels were very good, professional and everything was explained clearly & in detail in plain English and simple language."

Cons:

• There are no negative comments regarding customer service in the provided reviews.

Professionalism

Pros:

• "Asher is a consummate professional and knowledgeable about mortgage products on the market."
• "Chris D'Arcy was extremely professional, patient and clear when explaining my different cover options and the implementation has been really quick too."
• "James Dennett and his team are very professional and responsive."
• "AS Financial provide an outstanding, extremely professional and personalised service to their clients."
• "Martin and everyone at AS are fantastic, very professional, warm and patient."
• "They were diligent, efficient and professional from start to finish – they made what could have been a stressful process a simple and straightforward one."
• "Truly fantastic service from the beginning, right through to the end of the process."

Cons:

• There are no negative comments regarding professionalism in the provided reviews.

Responsiveness

Pros:

• "He responds when he says he will and he made the whole process really very easy for me."
• "George’s colleague, Steph was just as helpful with her prompt reply to my emails."
• "He's always been so responsive and ready to answer any of our questions!"
• "Alastair helped us so much. He had extreme patience with our many questions and is very quick in responding."
• "Alistair was very efficient, answered all our questions clearly and in a timely manner."
• "He is very prompt and professional and is generally very friendly and helpful."
• "Throughout they have communicated clearly and promptly and I felt in totally safe hands."

Cons:

• There are no negative comments regarding responsiveness in the provided reviews.

Expertise

Pros:

• "Jim Brough's first class support and helpful advice were invaluable as we were trying to find the right mortgage as first-time buyers."
• "AS financial is the best in terms of knowledge, customer service, customer interest, responsiveness, empathy, patience."
• "They are excellent, knowledgeable and responsive."
• "Jaryd, Matthew and Stephanie were a great team and had expert knowledge of the complexities that can come with me being self employed."
• "Both James and Ben are extremely knowledgable and they clearly went out of their way to provide us with the best mortgage and insurance products!"
• "Jim has a wide network of lenders and deep understanding of the mortgage market."
• "Chris D'arcy and the AS Financial Team have been exceptional, I had a complex case where there were a number of pre existing conditions that affected my insurances."

Cons:

• There are no negative comments regarding expertise in the provided reviews.