Gibbs Gillespie Brentford Reviews Summary

Property Management and Communication

Pros:

• "Abbie Lomo-Dash has been super attentive and on top of things since the get-go. Always responds to emails on time, friendly, understanding, and efficient."
• "Dealing with Louis King...the majority of 5 star reviews were left because of his exceptional and above-and-beyond attitude."
• "Dushali has been brilliant throughout the tenancy process...really quick at communicating which is highly appreciated!"
• "Louis King, in particular, has been outstanding - very responsive, considerate, and super helpful."
• "Very happy about the service, I am constantly in touch with Abbie (Abbie Lomo-Dash) whenever there is a problem in the property, and she always responds promptly."
• "My property has been managed by Northfields, now Gibbs Gillespie, since 2000...very lucky that Abbie Lomo-Dash has been my Property Manager for the past four years!"
• "Our Property Manager, Abbie, has always been quick to respond to all issues we raise, which we are incredibly grateful for."
• "Louis King is always responsive and proactive. I would continue to choose Gibbs Gillespie due to the incredible work and effort Louis puts in."

Cons:

• "Earlier this year, there were issues with holiday cover, but this is no longer an issue."
• "As the landlord lives abroad getting maintenance issues sorted has been a challenge at times."
• "For Gibbs Gillespie, the difference between a four and five star review would be the communications with Accounts."

Professionalism and Efficiency

Pros:

• "Everyone at this office was very friendly and helpful, but in particular Max Wood, my main point of contact, has been perfection!"
• "Thank you Gibbs Gillespie team for a smooth sale of our flat. Overall great experience, sales team is very knowledgeable and professional."
• "I have recently found a new property with Gibbs Gillespie and my experience with them has been flawless!"
• "I’ve been renting through Gibbs Gillespie for over three years...Abbie (Lomo Dash) from the property team got involved and managed to jump on it, persevere, get approval and have it all sorted."
• "I am a new tenant with Gibbs Gillespie and so far my experience with them managing my property has been brilliant!"
• "I have had a great experience renting out my property with GG. Karam and the team were so responsive and reassuring."
• "Christine & Ryan's professionalism and all round skill really optimized our time and protected our family life from undue stress."

Cons:

• "Appalling! Mismanaged the tenancy twice in a row incurring loss of 20+k due to poor referencing and selection of tenant, poor follow up of defaulting rental payments."