Sainsbury's Reviews Summary

Store Layout and Accessibility

Pros:

• "This is a large Sainsbury's store. It has a clothes range, cashpoints and a big range of foods and goods to buy."
• "Sell a wide range of everything you could possibly need for all your day to day household living needs plus more."
• "They have plenty wheelchair trolleys available to use."
• "Big car park with disabled access."
• "Nice large store. Well laid out."
• "Great Sainsbury's, loads of space inside the shop."
• "The store is nicely laid out."

Cons:

• "Sadly store has an illogical shelving plan, ingredients associated with certain food types are several aisles away from each other."
• "Dropped one star because layout of cosmetics section is overly elaborate and confusing."
• "I did find it difficult to navigate around and find what i wanted with the sheer size of the shop."
• "The car park does have a slight gradient to it making it difficult to go back to my car in my chair."
• "Parking spaces are on the narrow side."
• "The carpark is absolutely ridiculous."
• "Car park was horrendous to get into a disabled space took forever as blocked by queuing traffic trying to get out."

Customer Service

Pros:

• "The staff are always very friendly and polite."
• "Many helpful knowledgeable staff who were most helpful."
• "Brilliant service because I am disabled it is always a never easy shopping but the staff in Sainsbury go above and beyond."
• "Overall the staff are nice & helpful too so a great store to shop at."
• "Ace staff, too, who sorted me out with a Nectar card and how-to-do-it knowledge."
• "The staff in store, well at least those it comes naturally to, they are lovely and very helpful!"
• "It's always refreshing to be served by welcoming, well-informed, highly professional and politely spoken young people."

Cons:

• "No real complaints, one member of staff isn't very approachable and rude."
• "For such a big store, the staff are like zombies."
• "The 'pharmacist'? was rude and condescending."
• "Was it really necessary for a staff member to 'tell off an elderly couple for shopping together' when it was quite clear to see they needed to support each other and were keeping well away from other shoppers?"
• "A really bad example of a Sainsbury's store. Cracked floor tiles, empty shelves."
• "I had a serious complaint about a product, but found it impossible to speak on the phone to anyone in the Hankridge Farm store."
• "Staff were happy to assist and listen to my moan, sorry."

Product Quality and Variety

Pros:

• "It's HUGE, and so is the range of stuff on offer."
• "Prices were value for money as there is a good variety of goods at a range of prices."
• "Really great produce, selection of items in store is great."
• "The store is quite clean and has a lot of options (especially in terms of vegetables)."
• "Massive sainsburys. Has lots of fresh food options. Sushi, pizza, pasta, deli areas."
• "Love the baby and toddler clothes in Sainsbury's. The people who design the clothes are very gifted."
• "The larger of the town's two Sainsbury's stores, this has a sizeable clothing section, as well as an in-store pharmacy."

Cons:

• "Fruit and veg seems to have a shorter life than when bought elsewhere."
• "Most expensive shop in Dawlish, cheaper to buy fresh fruit and vegetables in the town centre."
• "The fresh bread is stale by the time you leave the car park!"
• "The fruit and veg is now often well past its best and sometimes literally rotten."
• "The meat is either pumped full of water or tough as old boots."
• "A lot of the shelves were empty, the first time I have been in a supermarket since before the lockdowns."
• "Only downside is it costs considerably more than a weekly shop at another supermarket for the same quality products."

Store Facilities

Pros:

• "Quick and easy through the check out."
• "Great store, plenty of choice and massive range of services from foreign exchange, cafe, Argos, sushi counter, fish counter, bakery, clothes and home sections etc."
• "Refreshing food and beverages at the Cafe on an upper floor."
• "A massive car park with hand car washing and a petrol station that, as far as I can tell, sells the cheapest diesel in the country!"
• "Nice toilets disabled and baby changing room."
• "Cafe is very good quality food, toilets are clean and well presented."
• "Pretty good cafe and the bonus of an Argos inside."

Cons:

• "Checkouts have disappeared and it is self service being promoted."
• "Many have been replaced with self-service, and the ones left are often closed."
• "A cafe that doesn't sell hot food, why bother with the cafe without hot food.. it's not then, a cafe!!!"
• "Went to use the toilets......they were absolutely disgusting, paper all over the floor, and the smell was putrid."
• "No hand sanitiser on the doors! Trolleys and baskets not clear how clean they were and very little cleaning equipment available."
• "Dirty toilets and near rotting fruit & veg."
• "Also found out the, very good cafe, is being closed down, along with many, many others over the country."

Shopping Experience

Pros:

• "I felt safe in there as this store was being covid compliant throughout."
• "The store was welcoming and clean."
• "Store is always clean and usually well stocked."
• "This store is big and busy yet surprising quick on the tills."
• "Always able to purchase what I need 97% of the time."
• "Personally I loathe the weekly/monthly shop. This particular branch/chain, actually makes it a pleasure."
• "Really, really friendly staff, made us feel very welcome with cheery smiles as we walked through the door!"

Cons:

• "Unfortunately Sainsbury's, although a great store for food and clothes no longer has it's brilliant cafe, which is extremely sad."
• "Don't even consider using this store until the roadworks are finished (if they ever are) you'll queue for a very long time to exit."
• "Absolutely avoid this place like the plague while the roadworks are going on in this area."
• "Convenient location but you can get trapped in the car park for hours when there's heavy traffic."
• "Parking is terrible, people really can’t drive, getting out of this carpark onto the main road takes about 15 min on a busy day."
• "This store does get extremely busy at times and does regularly run out of a lot of their most popular items."
• "The shop itself is great, but why I'm giving it 2 stars, is if you catch it at the wrong time getting into the car park or trying to leave the car park can take anything up to an hour."