Mercedes-Benz of Southport Reviews Summary

Customer Service

Pros:

• "Staff are lovely - I have dealt with Lee, one of the service advisors on a couple of occasions and he has always been very friendly and is extremely knowledgeable."
• "A massive shout out to Brian the service manager who really went above and beyond for me."
• "A very friendly and professional service from Emma and Charlie."
• "An excellent dealership our sales man Kal was just perfect in handling our wish to buy a new car."
• "Senior sales executive Allan Jones was very friendly & happy to help."
• "Absolutely fantastic experience from start to finish."
• "The staff were so prompt, courteous and quick to deal with me."

Cons:

• "The updates on progress continued to be slow and I had to phone up to get any sort of update."
• "Appalling service. My Mercedes was recalled for airbags to be changed. 1st appointment they cancelled the day before as they only had 1 airbag & not 2."
• "The standard of customer service provided by the service department is very much reduced from that which it used to be."
• "I received no phone call the following day."
• "It absolutely pointless taking your car there to be repaired, they don’t listen and try to argue or deny anything they have done could be at fault."
• "I will not use Mercedes of Southport again."
• "I have never been so disgusted on the way I have been dealt with."

Sales Experience

Pros:

• "We purchased our lovely Mercedes just over a week ago and I have to say that the experience of dealing with Mercedes Southport was second to none."
• "From first viewing the car to the purchase everything ran smoothly."
• "Just purchased a EQC 400 AMG premium plus, every part of the sale has been outstanding."
• "Rob West from Southport Mercedes for all his help and patience during the purchase of our new car."
• "Allan used his industry connections to bring this forward and I was able to access additional offers."
• "What an absolute pleasure it was to deal with Allan Jones, from start to finish of purchasing my new car he made me feel like nothing was too much trouble."
• "Bought a car remotely and it was a pain-free, easy transaction."

Cons:

• "It just felt here's your key, there's your car and bye."
• "Martina let the guarantee run down and didn't even honour the free check."
• "Furthermore due to Mercedes Benz policy I was unable to have the repair done by any other garage except an MB dealership."
• "The cleanliness of the car: It wasn’t clean during video footage and also not very clean at delivery."
• "The state (dirtiness) of the loan car which was a shame."
• "Firstly you are blackmailed into an initial £140 charge for a computer diagnosis before the problem is dealt with even though the fault was obvious and visual."
• "The fuel tank was completely empty at delivery."

Vehicle Service and Maintenance

Pros:

• "Job was turned around quickly and customer service was first class."
• "I came to get a new car key through Mercedes-Benz of Southport and the service was excellent!"
• "They even delivered my car to my house within a minute of me leaving the showroom."
• "Lee the mechanic was very nice and explained very well what he was going to do to my car and what was needed."
• "Today Lee managed to retrieve a very sentimental piece of jewellery I had lost in the back of a casing in the car - complete star, thank you !!"
• "Car collected and returned on time, cleaned and valeted by the MB Southport team."
• "They fixed the problem within 5 minutes as it just required the car computer to be reset."