Mercedes-Benz of Cheltenham And Gloucester Reviews Summary

Customer Service

Pros:

• "Great sales and test drive experience from firstly Becca on the phone and then the very knowledgeable and helpful Danny."
• "James was not in any way pushy, and I was not put under any pressure to buy a car."
• "The handover was amazing, every little detail was well thought out!"
• "Thank you to Craig Green for making the repair, service and MOT a lot less stressful than it could have been."
• "Communication after visiting the showroom has been 100%."
• "Thank you James Hunt for making my recent visit to you so informative and helpful!"
• "Every time I have been to this dealership it has been 5star experience."

Cons:

• "Definitely not professional!"
• "Very disappointing service (or lack of) experience."
• "Issues straight away with the second hand car I bought which I don’t think had a thorough enough check done on it and was handed over in a messy state."
• "Once again my expectations were not met, my car had not been properly filled with engine oil."
• "No communication at all, had to do all the chasing myself."
• "What also really annoys me is that twice now my front and rear dash cams have been disconnected by the workshop, but not reconnected when delivered back to me at the end of the service."
• "One of the worst experiences I have had."

Showroom Experience

Pros:

• "We recently visited this showroom. Everything was just perfect: nice ambience, welcoming and very professionally behaving staff."
• "Excellent and straightforward purchase of a mint, very low mileage E class Coupé."
• "I’m really into cars and I could not be happy with my CLA night edition!"
• "The whole Company ethos as demonstrated by the conduct and attitude of staff, is one of utmost professionalism."
• "The staff were knowledgeable, helpful, and made me feel like a valued customer."
• "The engineering and sales staff at Mercedes/Sytner at the Cheltenham Gloucester Branch are very knowledgable about the product they represent."
• "I’m in no doubt I will return when I am ready to upgrade."

Cons:

• "Car was supposed to be washed but wheels were still dirty and covered in brake dust."
• "Adding insult to this already damning experience, I started the car and noted an Auxiliary Battery Malfunction notification."
• "Catastrophic MOT failure, new rear subframe fitted, plus various springs, pads, brake lines etc. Much work done under a good will scheme."
• "The car was passed back to me in a mess, adhesive tape marks left on the windows, doors, roof."
• "What’s the point of the service if any potential problems which you are not aware of are not found."
• "The Salesman who delivered the vehicle was rather in a hurry with Uber driver waiting."
• "The valeters could have been better as the engine compartment was untouched."

Staff and Sales Team

Pros:

• "Reiss Capstick at Mercedes Cheltenham was brilliant."
• "Danny who were very helpful and knowledgeable in answering all my questions."
• "James was very patient, talking us through the car and made us feel very special."
• "Toby Peeters... was extremely professional, well mannered and very well informed."
• "Thank you to Peter Hudson for your 5 star service when I purchased my S class Mercedes."
• "Patrick was brilliant, going through various options with me and making the whole process and experience easy and exciting!"
• "He was very patient, knowledgeable, and above all very calm and friendly."

Cons:

• "I am now looking to move away from the brand with as little hassle as possible, maybe have a look at the Korean sector which seems to be getting lots plaudits at the moment."
• "I wish I could say what other people are saying, but all I can say is that the service was fantastic when I was actually buying my car and immediately afterwards - however, I have an issue with the fact that I was mis-sold my A Class."
• "I will spend little energy explaining my disappointment at the length of time taken to replace a cylinder head on an A35."
• "No record of my booking for an airbag recall and health check ahead of a 1,000+ trip over Christmas."
• "Star guard service based somewhere in Up North. After sales con my worth over £400 I have since found out."
• "The guy (James) who dealt with us lied to our face that car got sold half an hour before we got there, manager confirmed the car was sold a day before."
• "I took my older C class Mercedes here for an airbag recall, and the attitude of the woman who served me was awful. She was rude and made me feel unwelcome."