Mercedes-Benz of Hull Reviews Summary

Customer Service

Pros:

• "We were very impressed with the welcome, great attention and friendly service we received."
• "Amazing service, Jeremy was very good at finding me a new car and was happy to keep me updated!"
• "Mercedes are also going to keep in touch, checking how we're getting on with the vehicle - great is the answer!"
• "From my position of being unable to drive due to a broken hand they’ve gone over and above."
• "I dealt with Kevin Rhodes. I bought an approved used car from him, and he went above and beyond."
• "Any after sales questions/issues were dealt with promptly and courteously and without any demur."
• "The professional service you receive is the best in the business."

Cons:

• "The service i have received from the Hessle branch has been disappointing at best."
• "Once I get my key I'll never use them again and advise people to stay well clear!"
• "Prior to the work being conducted, I rang five times to speak to the Service Manager."
• "Called to discuss a problem with my car and to book it in. Told that in order to book-in, I have to accept a call-back service."
• "Customer service wasn't great - confirmed a date for pick up so booked train tickets and then the day before I was told that the payment from the finance company wouldn't be in the account in time."
• "Don’t know what’s happened to Listers. Used to be absolutely spot on with Customer Service."
• "Very disappointing service from this dealer."

Sales Experience

Pros:

• "Joe who sold me the A Class a friendly and polite sales man who assisted me from start to finish."
• "Our sales representative was Oliver Sharpe and he greeted us as we arrived at reception."
• "I recently purchased a vehicle and could not be more happy with the experience."
• "I would recommend anybody to go to Lister Mercedes-Benz plus the cars are not that bad either, thank you to all."
• "The video walk around of the car was an absolutely wonderful touch."
• "Fantastic customer service from Ali from start to finish."
• "I had a fantastic buying experience at Listers thanks to Lucy."

Cons:

• "I travelled for 4 hr to purchase my B-Class Mercedes on advised that the car is very clean no marks and scratches."
• "I asked my daughter to take her car into Listers Mercedes Hull for a service before her warranty expires... First impressions were awful."
• "It now seems taking up legal action might be the only way forward."
• "Several customers were informed that their air conditioning bacterial levels had failed and quoted £70 - £90 for a cleanse."
• "I went to test drive a car today (they did not have the Coupe i wanted instore."
• "Only reasons not rated 5 stars are (1) had to pay for courtesy car on my first service this week."
• "Listers and in particularly Carl and Phil who I dealt with in negotiating the sale of my car and purchase of a used Mercedes were great to deal with."

Vehicle Quality

Pros:

• "It was the most easy-going and pleasant car purchase I have made. If the standard of the car matches the service I shall be very happy!"
• "The car was delivered to Hull very quickly and prepared to the highest standards."
• "I am now the proud owner of a Mercedes-Benz that I absolutely adore."
• "I would certainly recommend this dealership and I would have no hesitation sourcing another vehicle in the future."
• "The car I bought is an used car but looks impeccable, like new, at very high standards."
• "Not only did we receive a fantastic vehicle (GLC AMG)."
• "The car is fantastic."

Cons:

• "Within merely 7 months it displayed numerous defects including tyres and brakes."
• "Most recently, my brand new c class which was delivered in early November had issues almost immediately."
• "However, the car turned up and hadn't been valeted and it was absolutely filthy."
• "Having technically purchased 3 cars within the last 6 months including the first car which was rejected."
• "Every single time they destroy my alloys paintwork!"
• "We bought a C class approved (as they called it) from Mercedes Hull. We could not test the car because they told us that the battery is flat."
• "after sale service is a joke even just after 2 days of buying cars."