Mercedes-Benz of Lincoln Reviews Summary

Customer Service

Pros:

• "First Class service from Adam Robinson at Smart Lincoln, kept me updated on progress on a regular basis."
• "The sales person - David was very helpful and provided us with all the information about the car."
• "Since the purchase I have received many follow up calls, to help me get the experience out of my vehicle which I am very appreciative of."
• "Extremely helpful sales team, prompt replies to any questions or concerns."
• "The communication I had was excellent."
• "I can't fault the customer service in any way, all I came into contact with were extremely helpful."
• "Exceptional customer service."

Cons:

• "Staff were very rude in the service department and I have now had to get a new car from a different dealership."
• "Shocking buying experience from Listers Lincoln! Avoid at all costs & use Grimsby instead for a superb service."
• "Not too happy about having to do a 70 mile round trip at my own expense for a software upgrade."
• "I've complained to both the dealer principal and to Mercedes Benz UK customer services neither which has managed to resolve the problems to my satisfaction."
• "Never buy a car from Listers Lincoln bought car from them September 2019 47 thousand pound they forgot to put the free 7 day insurance on it half way home."
• "Then they tried to tell me that I MUST have their servicing to keep the car in warranty, which is not correct and apparently they shouldn't say that."
• "I've had a phone call Monday morning to talk through this review upshot was they will refund my £27 and would send contact details of the manager should I need their help in the future guess what I've had neither."

Vehicle Servicing and Maintenance

Pros:

• "Brilliant service got my car's little problem solved very quickly and cleaned the car as well thanks."
• "Great service from Geoff and the other members of the team!"
• "Service spotted a problem with a shock absorber which they have arranged to be fixed under warranty."
• "Service department are however very helpful."
• "The service advisor 'Lucas' was excellent; understanding, patient to my explanation and thorough."
• "The car service was performed efficiently and promptly, and I was kept fully informed of the work undertaken and recommended actions."
• "Booked in to change winter for summer which they store and change for free."

Cons:

• "Booked my C Class in for a service last year and they said they would inform me during the day of any work needed to be done... Was outraged to find the whole cost for the service was in excess of £1300."
• "Poor service ......... £1000 for a headlight that was then wrongly adjusted and the wrong colour bulb fitted."
• "Dreadful Service experience. Avoid as you would COVID."
• "Really disappointed took the husband's car in for 2 new tyres and both wheels ended up scuffed."
• "Service, don't buy extended Lister's warranty nothing is covered."
• "It went back for warranty work and they left the contents of my glovebox on the floor and a dirty hand print on the inside of my door."
• "Service department absolute joke incorrect work done service substandard rip off then still waiting after 4 weeks for them to get in touch don't use them."

Dealership Experience

Pros:

• "It has been an absolute pleasure to have dealt with Listers of Lincoln, in a recent acquisition of a Mercedes-Benz CLA Shooting Brake."
• "Living in Denver CO, Bryan did a wonderful job assisting us in the purchase of our daughters car along with transporting it to our home."
• "After sales care has so far lived up to the same high standard."
• "Exactly how buying a Mercedes should be. Simon has been amazing."
• "This was the 5th car I've purchased from Mercedes Lincoln and the 3rd from salesman Adam ...I have always found the staff very professional and never pushy."
• "Very happy with my new car!"
• "Efficient and friendly service from our first visit to collecting the car."