Spencers Car Sales Reviews Summary

Customer Service

Pros:

• "Really friendly and helpful staff, Billy was very patient and made the whole process of buying a new car painless."
• "Ive used Spencer Car Sales to sell two vehicles and to purchase two vehicles. On all occasions Ive received excellent service and support."
• "Just purchased a 15 reg Insignia estate from Spencers. Customer service has been first class from start to finish."
• "Mike made me feel at ease from the beginning as I test drove the car and he kept me updated regularly whilst the car was having its MOT, service and any additional work."
• "James was excellent, had a very professional manner, has a good eye for detail and making sure that the customer is satisfied."
• "The team are very friendly, very thorough and was a very swift and pleasurable experience."
• "Fantastic customer service everything was explained clearly and they treat you like a human being as well as a valued customer."

Cons:

• "After only a couple of weeks the car started having issues. Spencer’s reluctantly looked at it. They didn’t think there was anything wrong with it."
• "If you are thinking of buying a car from them be aware of their cowboy procedures and lack of consumer rights."
• "They have no customer service or decorum whatsoever and treat customers like idiots."
• "DONT WASTE YOUR MONEY GO ELSEWHERE AND GET THE CORRECT CUSTOMER SERVICE WE AS CONSUMERS SHOULD GET WHEN PURCHASING USED CARS."
• "The missing car parts & log book took OVER a month to receive. constant miscommunication, lies and false promises."
• "Absolutely disgusting customer service and the worse we had from any car dealership."
• "Once you have purchased a vehicle from them or enter into any type of contract with them they simply will not speak to you on the phone and will ask you to email any issues you have."

Vehicle Quality

Pros:

• "I travelled a long distance to buy the car and it was well worth the trip."
• "They have great cars in stock and offer good prices for trade ins."
• "Solid, Reliable and true to their word when it comes to aftercare."
• "The car was really well prepared both mechanically and cosmetically prior to collection from them, my wife (the new owner) stated that although the Tiguan was secondhand it looked and felt like a new car."
• "The entire team are friendly and very helpful going all out to look after me and provide a truly lovely car!"
• "Very impressed with everything there, well worth a visit!"
• "The car is exactly as I hoped in every way."

Cons:

• "NOT ONLY WAS THE CLUTCH GONE the timing belt was on its way out, the sub frame wasn't on correctly causing the car to drive to the left."
• "The car soon developed a intermittent misfire which had thought to be previously cured, however Mark and Toby in the service department bent over backwards to find the issue and rectify it as quickly as possible."
• "Don't buy a car from these guys had car for a month then had to have turbo done and timing chain it was under warranty so there own machanics did the work on it they used a cheap turbo that had a leak on it."
• "Sadly the car wasn’t fit for purpose. When we called Spencer’s to inform them we were promised a call back. We have heard nothing."
• "Don't buy a car from them, car wasn't as described, much worse in real life, said 2 keys in the ad but only received one, no communication at all after sale."
• "They lie, the forge documentation, they state their customers are lying."
• "Don't buy a car from them, car wasn't as described, much worse in real life."

Value and Pricing

Pros:

• "Price quoted via email was best part of £2k more than 'We Buy ...'."
• "No haggling upon inspection, full price transferred straight into bank account."
• "They offered a good price, higher than the well known car purchase companies."
• "Excellent price paid and cash was paid to my account via bank transfer, no fees."
• "Nice relaxed transaction, prepared to do a deal so happy with the price I paid."

Cons:

• "Their online valuation guarantees the price of a car for 7 days unless not as described (mine is mint) .... However I was offered £26,300 for mine only to be called and told the computer over quotes. Then quoted £24,000."
• "I am now having to go through the motoring ombudsman to get my £500 back."
• "I Was then told my deposit of £500 was not going to be refunded as by giving the deposit I had now entered into a contract to purchase the car and deposits are non-refundable and no cooling off period allowed even for vehicles not seen."