Vets Now Swansea Reviews Summary

Staff Attitude and Professionalism

Pros:

• "The staff have been amazing. They have worked really hard to try and give her the best chance possible."
• "All the staff were fantastic, put us at ease as it was a difficult time."
• "The staff there are extremely friendly, understanding, and caring."
• "Very happy with the service we received for our dog who swallowed a sock. Lorna is absolutely amazing and very friendly."
• "The vet and veterinary nurses were amazing, they were so good at their jobs and reassured us."
• "Thoughtful, friendly and efficient. I was kept informed of my dog's progress."
• "Really pleased with the treatment they gave our little cat, the team were amazing with him."
• "From the initial phone call it was very professional and friendly."

Cons:

• "The vets there were appalling and at one point sniggered when about to put my dog to sleep."
• "Receptionist was lovely but the vet that saw me was very patronising and critical."
• "A female nurse with black hair and glasses who was extremely abrupt and very rude."
• "Practice staff were professional and very friendly, however, Hugo left the practice with no improvement."
• "They seem to be good on the diagnosis of my cats problems but because of the pandemic we had to wait outside."
• "Terrible service. No diagnosis was made. Minimal advice was given other than see your own vet tomorrow."
• "I was treated like a complete inconvenience by a female nurse."
• "Not friendly, rude! Rang up and it took ages for a receptionist to answer."

Quality of Medical Care

Pros:

• "Thanks to the staff, there is now a chance I may be able to bring my girl home."
• "Jack our westie had to be admitted overnight which was awful but they explained everything."
• "Everything was explained to us up front from care for our dog, the process, and estimated costs."
• "The vet and veterinary nurses were amazing, they were so good at their jobs and reassured us."
• "Really pleased with the treatment they gave our little cat, the team were amazing with him."
• "Care was good and professional with vet taking our wants into consideration."
• "The vet was wonderful in diagnosing her in a very short time."
• "Fantastic and excellent service, because of covid restrictions had to wait outside in the car but they kept me informed over the phone."

Cons:

• "I took my dog on a Sunday evening as an emergency. I wasn't allowed in the consulting room with him."
• "No one looked at my dog for over 30 mins, luckily I have veterinary training."
• "Took my guinea pig to the vet with a suspected stroke. The vet said he had an eye infection and possible parasite not a stroke."
• "My dog was coughing up blood. The vet said he didn't sedate him as he calmed down and didn't need any treatment."
• "The vet didn't seem to know that much about rats at all from what he was saying."
• "I was told he still hadn't been seen as they were prioritising animals and mine had 'just been vomiting'."
• "They gave her a blood test, and some steroids and antibiotics. Charged £450 for that."
• "I took a cat here to be seen but seems they probably googled what was wrong."

Cost and Pricing

Pros:

• "The initial cost is eye-watering but seeing what they do - it's worth it."
• "Attended on a weekend for an emergency appointment - now have nothing but admiration for these staff."
• "Although it was very expensive, we would have paid the world for our girl."
• "Fantastic service. My cat was taken there from my Vets for overnight care."
• "Despite me asking the price at various stages it seemed that a lot of extras were added on when it came to paying the bill."
• "I can't praise and thank them enough, I am so very grateful. Thank you so much."
• "In our time of need and distress at the illness of our adored cat all at Vets Now Swansea were superb."
• "They saved my chihuahua's life on Monday with an emergency operation."

Cons:

• "I wasn't allowed in the consulting room with him. They also took a long time to process my insurance claim."
• "Appalling service and I will be feeding back to the surgery you are covering after hours for."
• "Completely ripped off. Took my cat to you on a Sunday because she lost the use of her back legs."
• "Arrived at surgery but other than being booked in no one looked at my dog for over 30 mins."
• "When we visited on a Sunday there was a 1hr wait - branch seemed a little understaffed."
• "My dog was coughing up blood. The vet said he didn't sedate him (the invoice said different)."
• "Really expensive, even for out of hours (sat afternoon)."
• "They tried selling me medication I already had and I had to point blankly refuse buying more."