Address: Pontygwindy Rd, Caerphilly, CF83 3HD, United Kingdom
Phone: +442920866170
Rating: 4.5
based on 146 reviews.
Customer Service
Pros:
"Matthew Davies the MOT tester is very thorough and professional."
"The guys are great as I have been going there for years... they even sponsored me and supported me when I had prostate cancer."
"Excellent service by some really nice, kind young men."
"Dale and the team at Kwik Fit garage Caerphilly are amazing!! Friendly, quick and efficient service provided."
"Really Good Service very good job and quick Very reasonable Price The Best Place in caerphilly Really Happy with a Service well done Top Job on my Car Thank you A lot."
"The workers are always so helpful and friendly and will do their very best to get you sorted as quick as possible."
"Friendly and quick service provided."
Cons:
"Worse garage I have ever been too."
"Extremely disappointing. Tried to over charge me."
"Rude and chauvinistic."
"Staff very rude very unhelpful manager attitude stinks and just got fobbed off left a disabled person stranded on the side of the road due to theses clowns lossing is locking wheel nut key disgraceful."
"Awful place, had MOT done here, took ages to complete, had my airfreshners ripped down, the sat nav was also ripped down and thrown on the floor of the car."
"Never mind Kwik-Fit they should change their name to slow fit."
"Swindlers and liars - they must work on bonus for turnover otherwise i fail to see why they do this for a corporation."
Efficiency and Reliability
Pros:
"Called in today and my locking wheel nut had been overtightened, I could not budge it... He used his experience and persistence using tricks he hadn't used for a while and a little brute strength to finally loosen it."
"Had to have an emergency appointment here today.. I rung and got seen to within 5 minutes."
"Had a five star service today the same as I have had on many occasions at Caerphilly.. Quick efficient, polite."
"Awesome service! Checked over our car and identified the problem really quickly."
"Caught with a puncture on the way to work today, all sorted within 30 minutes."
"Efficient and friendly staff. Tyre changed and balancing done in 20 minutes."
"Great service. My car was making a rattling noise & I was worried that something was about to fall off... Kwik Fit, Caerphilly, sorted it in 10 mins & didn't charge me a penny!!"
Cons:
"Went to three different Kwik-Fit in one day to get a replacement tyre... none of those stores wanted to fit the tyre to my vehicle in a reasonable time."
"Took 2 visits to decide I had a slow puncture then 5 days to get a tyre though was a weekend."
"Waited 45 minutes to fix a puncture then they told me they would not plug the tyre because it was a run flat tyre."
"Booked my car in last week for a service today and when I’ve taken it there they said it wasn’t booked in."
"Booked air conditioning re gas online then drove to the centre 14 miles away a few days later to be told that they machine is broken."
"Checked tyre required new one so ordered and left wheel. Was told it would be done today. No updates through the day and arrived at 4.30 to be told no tyre turned up."
"Booked my van in for a service... On the day... they needed to cancel due to the service guy phoning in sick."
Value and Pricing
Pros:
"Great value for money."
"Kwickfit were the cheapest, they ordered my tyres and fitted me in the next day."
"New tyres fitted today at a great price."
"The price was very competitive and my aircon is now operating perfectly."
"You do pay more than in other garages (hence 4 stars), but the service is top notch."
"The cost of the tyre was very cheap as well as the labour they had put into changing it."
"I have always gone to back street tyre suppliers in the past thinking that they would be cheaper, they were but only for budget tyres, looked on line after pricing the make of tyre I wanted to match what was on my vehicle, and to my amazement when ordered on line with kwik fit and fitted a few miles from me, at kwik fit, they were substantially cheaper."
Cons:
"This place has to be one of the worst places I have ever been to. Failed mot saying numerous things were wrong with car and charging alot to be fixed."
"Do not use them they will rip you off especially on MOT."
"The cheapest they had in Stock was apparently £151... to then be told it would be £60 for alignment was totally disgusting."
"Charging £263 to change an anti roll bar link and do a wheel alignment is extortionate."
"Spent nearly £500 on 4 tyres to find only one dust cap fitted out of the four."
"Typical Kwik-ripoff. Went in with a wonky wheel, was told needed four new tyres and that they couldn't legally let me leave until I'd paid 500 quid for a set of awful resurfaced tyres that barely lasted a year."
"Aircon refill Filled leaked, filled again leaked again. Then said must be a problem get it fixed at another garage and then we will refill free of charge after paying £60 already."
Professionalism and Honesty
Pros:
"Called in this morning as my car's engine splash shield had dropped suddenly... they had refitted the shield and added an extra safety pin, all for no charge."
"Booked in a MOT & Service with my local Kwik Fit centre, they came across an issue on the service but dealt with it the following day."
"Excellent service. Easy to order the tyre I needed, I ordered online my tyres and fitted by Kwik Fit Caerphilly."
"I highly recommend to friends and family !!! Keep the great work up Kwik fit !!!!"
"A good welcome on arrival and kept informed of the progress of the work on my car."
"They carried out repairs quickly and charged a reasonable price."
"The staff are always polite and helpful and will explain any work that needs doing to your vehicle fully in layman's terms."
Cons:
"Tried it on big time, trying to get me to pay far more than I needed to have work done that I wasn't convinced about at all."
"A while back, staff at this branch (Blackheath Rd) sold me a set of replacement brake discs which they said I needed... Since then I have found out that the work & expense was totally unnecessary."
"Took my lease car(driving instructor)in for a service, get a puncture repaired and to check my brakes... today I took the car to kwik fit Newport to find that the brakes were actually very dangerous as there was no brake pads left on them."
"I think kwik fit were looking to take advantage of me and were fraudulent in their testing in order to extort more money out me through unnecessary exhaust repairs."
"I Have used Kwik Fit elsewhere and it's been fine. This lot are a bunch swindlers - trying to sell stuff not needed."
"This branch has been friendly and helpful for years, until this year. The new manager is clearly incompetent and a swindler."
"incompetent and lazy. They gave me a quotation and said come anytime between 8:30 am to 6pm on weekdays. When I reached at 5:45 pm they tuned me away and said they are closing in 15 minutes."