Address: Pentrebach Rd, Merthyr Tydfil, CF48 1YA, United Kingdom
Phone: +441685371666
Rating: 4.5
based on 140 reviews.
Customer Service
Pros:
"Visited my local branch this week, the service from the branch manager Huw and his assistant Phil was outstanding."
"Spoke with Jonathan today about some issues I had with my order and he was able to get it all put right."
"Fantastic service yesterday. This depot (Merthyr) is the best KwikFit I have visited. Customer service was fantastic."
"Came in for MOT and to repair a tyre at the same time. Didn't charge for the tyre. The staff were friendly, respectable and professional."
"Very helpful. Had a jammed headlight, which they released, and installed the new ones I had."
"Friendly staff always helpful can't really say enough about them all always clean waiting area and warm and always offered warm drinks."
"The staff were really excellent. Nothing was too much trouble, they explained exactly what they were doing and why."
Cons:
"Absolute disgrace. Customer service, Where?"
"OMG met by a 17 year old looking bloke who looked like I'm not interested as it is Sunday."
"Paid cash but was refused a written receipt."
"Then computer would not take card or Google payment."
"Nice to know your staff are happy to try and rip potential customers off. It’s bad at any time but so close to Christmas makes it 100 times worse."
"The service is so slow & lost the will to live! Should be called Slw FIT."
"The attitude of one of the employees was really shocking.. as they opened the business roller doors, he saw customers already waiting (as they started late), uttered swearing and looked really annoyed."
Pricing and Charges
Pros:
"Absolutely Brilliant! Got 2 new tyres fitted on a bank holiday without an appointment. Cannot fault the service (great price) 100% would use again/recommend."
"New tyres purchased online at a competitive price."
"The prices are competitive."
"Great customer service and very friendly and helpful staff at the Merthyr Tydfil branch. They gave me a price for x2 tyres and just before fitting they told me that the price was wrong and would be £30 cheaper!"
"the staff are always great in Merthyr, came in for a tyre check and was greeted by the manager in the car park and was informed what was happening every step of the way. competitive price’s and an all round good experience."
Cons:
"Price was more than expected and I am still awaiting the invoice for £195 that was going to be sent to me via email."
"Quoted a price to replace a flat tyre which was probably the most expensive tyre they had and then when I returned to pick the car up they tried to charge fitting and disposal.etc on top."
"I would have given a 5⭐ but the cost of the wheel alignment (essentially the tracking) cost a lot more than it does in other garages."
"Only had 1 tyre in stock and it was only a budget one... it was £100 when I've since got a separate mid range tyre for £70."
"Excellent job done, excellent customer service, however I normally would do the work myself so I know what the job entails and the cost of parts, so the total cost is ABIT excessive."
"I needed a battery cause mine had died... they tried making out I ordered the wrong one and the correct one would be £90 haha I heard they try things like this."
"Book last Friday to have 2 tyres fitted which they said were in stock, but I had to book appointment to be fitted which was the following Tuesday at 2-30... Was very annoying wasted my time and fuel cause I live 17miles away."
Efficiency and Professionalism
Pros:
"Fitted us in as emergency."
"Took my Volvo V70 in to get some work done in September 2019, so my review is not only based on the exceptional service received at the Merthyr Tydfil branch from Huw and his team but also on the quality of work nearly 9 months on."
"Can't fault the guys here. I had a real problem with a nail in my tyre and needed to have it fixed urgently. Even though it was near the closing time my problem was listened to and solved."
"I rescheduled my MOT more than once and they found a way to make it all happen with no fuss at all."
"Absolutely outstanding service today from the Merthyr team!"
"Fantastic service from Huw and the boys, I had new tyres and geo tracking done on my XJ Jaguar my car now drives A1."
"Tremendous customer service by Huw and his team...couldnt help me enough and managed to get me booked back in at short notice."
Cons:
"I dropped in to get a wheel balanced, but the man insisted I get alignment done... I left unhappy that he wouldn't balance my wheel."
"Car failed on an insecure gaiter, a cable tie would fix this. They didn't have a mechanic who was qualified to do this."
"The boys were brilliant however they could not handle the work load."
"I've heard bad things about kwik fit but I had no choice to go there yesterday... well they were ignorant at first."
"I have used Kwik Fit in Merthyr Tydfil a lot of the years and always had good service but my last visit a new manager had taken over and well his attitude and lack of help stinks."
"Had an air con recharge because it was blowing warm air. They said they tested it for leaks and found none. After a week it was blowing warm air again."
"Rang ahead for a couple of tyres and tracking. Confirmed time to be there. Arrived as agreed. 3 and a half hrs left with rear parking camera out of calibration."
Facilities and Comfort
Pros:
"My friend who is main man in reception had offered me a wait inside public area reception, due to the freezing cold weather."
"The depot was spotless and all staff were friendly and well presented."
"The waiting area was adequate but a hot drinks machine would have made the wait a more pleasant experience."
"Very decent staff there, seem very genuine after my horrible experience in halfords swansea."
"Very professional team, friendly environment and all of them reliable and very helpful."