Freeway Mobile Tyres - Poole & Bournemouth Reviews Summary

Response Time

Pros:

• "Jake was really good and friendly. He came within 30/40 min and replaced my wheel within 5/10 minutes."
• "Send email query on a Sunday, got a reply within the hour."
• "Phoned up after hours and Jake came out within 15 minutes to change my punctured tyre roadside on my van."
• "The gentleman on the end of the phone was very polite and explained to me he could get someone to me quick as they had another customer around the corner from us. Within 10 minutes."
• "Rang and spoke with a very helpful gentleman. Came out to my address within an hour and a half and sorted it."
• "Turned up earlier than expected, job was done within 20 mins."
• "I rang this company I found on google and within 20 mins Martin came out and replaced my tyre."
• "The chap who came (Rhys) was a credit to the company, smiley despite the horrendous weather, and got the matter sorted and a new tyre fitted."

Cons:

• "I found Freeway and gave them a call and within less than an hour, had a new tyre fitted!"
• "It took 1 call to freeway tyres, fast visit in under an hour and two new tyres fitted onsite to get me on my way."
• "Martin was so efficient and cheery, my minibus was late for its school run, but we were back on the road in amazing time."
• "I was in tears and didn't know what else to do. Thank you for going over and above to ensure my car was once again running."
• "Managed to put a hole in the side wall of a fairly worn tyre so rang Freeway. Explained location with what three words and left the car. Came back much later in the day to see fitted and balanced."
• "He arrived within 45min and replaced tyre and checked other tyres as a precautionary measure."
• "When on the phone asking for a quote they said that they could come out and fit. They came to my place of work, Ben was the technician and he had all four tyres done in about an hour."
• "Had a blowout at the roadside yesterday and were the only ones in the area that were able to do a mobile callout. No hassle, phoned up and sent the van straight away with a brand new tyre."

Customer Service

Pros:

• "Absolutely brilliant, the whole team is knowledgeable, chatty, genuine and over all kind people."
• "Called on a very wet and windy day and Jake arrived within 2 hours. Efficient and courteous."
• "Jake was very efficient and polite, thank you!"
• "Fast, efficient service and so polite & professional. 5 stars and in my contacts should we ever need these guys again."
• "An amazing service (even on Sunday). Tom was extremely friendly and efficient."
• "I called these guys 45 minutes ago on a Sunday evening, and I am about to drive away with a fresh new tyre."
• "Absolutely amazing service, I can't recommend enough."
• "Phoned up for a set of 4 with a price enquiry, price was very good better than most garages and offered me a tyre called Vitora."

Cons:

• "Absolutely amazing scam history! I come at him to fix tire witch cost me 75£ And for fix screw in tired they charge me 48£! They broke my logo Mercedes on a wheel disk."
• "I had another flat tyre last Sunday. Having previously used Freeway earlier this year I gave them a call. They thankfully had all my previous details so we're able to send someone out straight away. Ben was great. Very polite and swift at his work."
• "I called on a Sunday morning after finding a nail embedded in one of my tyres and being unable to remove the locking wheel nuts as the key had been damaged. I received options and a quote over the phone and the service was well priced, quick and efficient."
• "Amazing service, I had a flat tire and called to enquire about a repair. Within an hour I had someone at my door who was extremely friendly and professional, attempted the repair but unfortunately it was too bad to be repaired so then replaced it for a great price and the added benefit of two years warranty on the tire."
• "Would like to commend the efforts of 1st Jake and 2nd Martin, for really getting my wife out of trouble by sorting a tyre change. But also adding to the hassell, a rammed cross threaded wheel bolt was not expected. But delt with professionally."
• "I would thoroughly recommend this mobile tyre company. Paul set an expectation of when they would arrive and kept me updated all the way."
• "I had to get 2 locking wheel nuts of my car, called a number of garages and was given crazy prices and told they couldn't do it. Called these guys up and was told to go see them and got the wheel nuts of in 20 minutes and at a great price!!! Will be yousing them again and recommending them to friends! Top guys that do a top job!! 10/10"
• "I needed to come on here to leave a review. Freeway, you have made my day a little less stressful and wanted to praise your staff and company with how efficient and helpful you are :). I only went to a petrol station to to pump up my tyres, only to find a flat...being a fairly early Sunday morning and most places shut, you were the first place that came to mind and as soon as I called, someone answered straight away, said they would send someone out to me straight away with a new tyre."