Address: 46 Fernside Rd, Poole, BH15 2QU, United Kingdom
Phone: +441202681651
Rating: 4.6
based on 235 reviews.
Customer Service
Pros:
"What an incredible team!!! Run by an exceptional man - Marius."
"The service is always excellent. James the MOT man is very knowledgeable with cars and is very professional."
"Mikael was super helpful and although they couldn’t change our tyre he ensured that we could change it some where else nearby."
"Really recommend these guys. Excellent service."
"Fantastic service with a smile."
"The manager at this branch is brilliant. Always friendly, helpful and professional."
"The staff are brilliant, I had a tyre issue on Sunday morning I arrived well before they opened. They explained they were fully booked but got my car in and resolved my problem."
"Great, friendly team of guys. Always go the extra mile for you."
Cons:
"Called in for indicator light and brake light he wasn't interested said I needed to book in for brakes and told him just a bulb."
"I came in the the 14/01/2020 with my White Vauxhall insignia two flat tyres. Issue was dealt with promptly I was in and out with 2 new tyres within no time."
"Worst kiwi fit we have ever been to! We are 150 miles from home and need the car to quickly be plugged in and he said he could but apparently can’t do it on the weekends."
"I am genuinely surprised about how little customer care is shown by this garage."
"I was told at 08:40 today after suffering a puncture, they cant sort it and go somewhere else.... they were too busy."
"Took car for its MOT. All done and dusted within one hour. Went for a walk during this time as coffee machine in waiting room out of order."
"Very disappointed went along the road and got excellent service. Lost my tyre and brake business and 3 of my colleagues."
"Automatically billed us for new wipers when brand new ones were fitted 2 weeks before."
Professionalism and Expertise
Pros:
"This chap is a hugely capable man. You can see that he inspires his team."
"The mechanic took about 10 mins to fix the problem. I have to say a massive Thank You, very professional, friendly and helpful."
"Had my mot here, the service is always excellent."
"The manager also said once I’ve received a quote from my mechanic for the list of concerns that came up during the service to bring it along to him so he can also quote for the work."
"Super Kwik fit squad, changed my tires and highlighted a potential serious mechanical issue."
"Marius explained fully the make of tyres and how much it was all going to cost with all the work needed."
"Problem solved. Just to expand in few words: I went there with some issues that so called experts technicians from Eden Vauxhall they don’t even bother to check properly."
"Fantastic and friendly service from all involved. Staff went out of their way to ensure they helped me out of a difficult situation."
Cons:
"Basically they invent bad things about your car to repair it... they change my brake discs even thou i had mot done 1 month ago with no advisory on them."
"Im not happy i got two front tyres done last week & you have completely scuffed the rims!"
"I have motorbility car and had a puncture , even tho they were fully booked that day he managed to squeeze me in (if i left car with them )."
"The changed my tires as requested but didn't bother to check my brakes whilst the wheels were off, which I also asked for."
"I booked my car in at Kwik Fit - Fernside in order to get my tyre pressure looked at due to a suspected puncture."
"I went to Kwik Fit Fernside Rd when I could not remove hub cap from tyre."
"Untrustworthy place would never go or advice people to go here My daughter had Mot and it failed they told her it would cost nearly £400 and very dangerous to drive."
"I am genuinely surprised about how little customer care is shown by this garage, it is a very different business from just a few years ago."
Efficiency and Timeliness
Pros:
"Reviewed the issue with my car within 5 mins of arrival."
"The staff helped me out a few weeks ago when I had a nail in my tyre, they were kind, helpful and friendly."
"I chose Kwikfit on recommendation from a friend plus a better quote."
"Thank you - if you could please pass this on to them I’d be very grateful."
"Fantastic service, as always, the guys there make an hour wait seem like it's 5 minutes."
"I came into the garage at 3.15pm on Mothering Sunday with a nail in my tyre, expecting to pay £180+ for a new tyre."
"Arrived to be told that they couldn’t service my car due to there being no oil available."
"The staff are brilliant, I had a tyre issue on Sunday morning I arrived well before they opened."
Cons:
"Arrived at about 11:30am, there were about 3 cars waiting. But told that nothing could be even looked at till 5:30pm."
"Untrustworthy place would never go or advice people to go here My daughter had Mot and it failed they told her it would cost nearly £400 and very dangerous to drive."
"Automatically billed us for new wipers when brand new ones were fitted 2 weeks before."
"Wouldn't even give 1 star if there was an option, I went to Kwick fit because my car's tyre was leaking air."
"Full service and MOT today and I received first class service. Nothing extra carried out without first a telephone call to explain why necessary."
"Extremely disappointed with the MOT test, took my car to do an MOT, and they failed for airbag lights that was not even ok when I took the car."
"Despite being busy, he dealt with me quickly and efficiently."
"My car didn’t pass the mot due to a silly engine management light that has been the bane of my life since I have had this car."