Glastonbury Brewers Fayre Reviews Summary

Service

Pros:

• "She was very efficient and friendly."
• "Service was also quick considering time of day we arrived."
• "The waiters were very nice and welcoming so will be scoring a 4 for the fact that the staff were very nice and approachable."
• "Service was perfectly fine (even though some diners expected silver service) and staff were friendly and helpful."
• "Bar staff friendly and efficient."
• "The staff were attentive and helpful, overall we were really impressed."
• "Staff were friendly, efficient, helpful from entering the building to table service."

Cons:

• "50 minutes wait is just unacceptable - especially when it was fairly quiet."
• "We waited longer than usual for our food and started hearing staff say there was a 45 min wait for food."
• "Food took over 40 minutes to be served."
• "Friday night was a disaster, the room was cold and the service was very, very slow."
• "Service was very slow."
• "Waited 5 minutes to be seated to be greeted with attitude as we hadn't pre paid or booked in."
• "We waited for ages for a waiter to come and clear our plates and take our dessert order."

Food Quality

Pros:

• "That was the best bit of fish I’ve ever had. It was cooked to perfection."
• "The 2nd attempt of the ribs was 100% better."
• "I had a perfectly done chicken burger and it was the best chicken burger I have ever had!"
• "Food quality was excellent and my scampi was very well cooked, not too crispy."
• "The food was good and service brilliant."
• "Food was hot and in abundance."
• "The food we were brought was lovely and tasty and hot and arrived quite quickly too."

Cons:

• "The cooked breakfast was cold."
• "The children's spag bowl was inedible as it had hard bits in it."
• "Food was totally overcooked."
• "Food was almost inedible, nann bread for the curry was like cardboard."
• "Food cold some under cooked and items missing."
• "Food arrived looking like it had been recycled and reheated."
• "The food was of extremely poor quality, my chicken was hard and rubbery."

Atmosphere & Cleanliness

Pros:

• "Had a lovely atmosphere and lovely meal."
• "The atmosphere and layout is very welcoming."
• "Good food. Good atmosphere."
• "Nice modern pub / restaurant. Spacious and plenty of choices to sit."
• "Lovely clean and airy spacious place."
• "This is a lovely looking Restaurant inside & out with ample free parking adjacent."
• "The place was busy, but not so busy that you couldn't have a conversation."

Cons:

• "We were seated at a table that seemed unclean so we cleaned it ourselves and then there were a huge amount of flies all over the area."
• "Toilets fairly grubby with no loo roll."
• "The toilets were filthy with used hand tissues all over the sinks and floor."
• "The 'smoking area' was disgusting, cigarette ends and empty sweet papers all over the place not an inviting seating area at all."
• "Also, I have never seen as many flies inside a restaurant, which seems to be an ongoing issue."
• "Little attention was given to upkeep of eating area."
• "Rude staff & very sticky tables."

Value

Pros:

• "All drinks and pastries included in the price and kids eat free with a paying adult."
• "Best value is their weekday, daytime, 2 meals deal which is normally very good."
• "We all thoroughly enjoyed it, very good value too."
• "Food was really nice and well presented and at a good price."
• "The food is reasonably priced and tasty."
• "Value for money with their Monday - Friday 2 main meals for £8.99 plus starters and sweets for £1.99 each."
• "Good food and drink at reasonable prices, with good service."

Cons:

• "Oh yeah, also the prices were extortionate."
• "For the £45 it cost for 2 adults and 2 children I would expect better."
• "We didn't think £11 each for our foods, was worth the money, with very little option choice of veg?"
• "Would have been a bit expensive without the 40% off main meals token we had!"
• "Prices had gone up but quality went down."
• "29£ FOR TWO BURNED BIRGUERS AND A REALLY REALLY POOR SERVICE... REALLY DISAPPOINTED, SORRY..."
• "An absolute rip off. Will never go back."

Management & Staff

Pros:

• "James was very through and went through the allergens and explained everything very clearly!"
• "The manager and all of his staff are a credit to the company. They were always friendly, informative, polite and had a good sense of humour!"
• "The manager Jamie was kind enough to keep me a plate of food."
• "The manager got us to go up when the meat and veg had just been topped up so we could all get served without some getting food and others couldn't."
• "The manager Cliff was equally helpful he seems to be pitching in doing everything from clearing tables to serving or being in the kitchen."
• "The lady manager wallace came to my table to check my meal was as expected."
• "The Manager Jasmin couldn’t do enough for my family and others that I have seen."

Cons:

• "I suspect that the problem lies not with the waiters and waitresses, who were friendly, but with the kitchen staff, who I spotted skiving off outside smoking."
• "I think you need to question the managers ability to motivate his/her staff as they clearly need to up there game and show some attention to detail."
• "Manager extremely rude, telling us that we had better be quick because she had a lot of reservations."
• "The problem was not the lack of staff as there were plenty about, but they had no direction and were either ill trained or lacking in supervision."
• "This really is a management level problem, regardless of illness or retaining staff, you must have a plan B which was clearly missing."
• "The waiting staff where lovely but we're frightened to take complaints back to kitchen."
• "This restaurant is very, very poorly managed."