Batchelors of Ripon Reviews Summary

Customer Service

Pros:

• "Dana Mukane looked after us all the way."
• "Josh Millar provided excellent service."
• "Holly Attwater-Dunn, who couldn't do enough for us."
• "Holly... was very knowledgeable about the car and was very competent in completing the deal."
• "Nathan Vertigan... his attention to detail is second to none!"
• "Dana Mukane was extremely helpful and made the whole process pleasant and hassle-free."
• "Andy Crowther could not have been more helpful."

Cons:

• "Endless chasing until someone told me they’re not willing to supply one."
• "They wanted me to take it to another garage to carry out the work as it was under an independent warranty, my view is I bought it off them so they can fix it!"
• "When picking up the car we pointed out several minor scratches that still existed and was told they can't be removed."
• "I love the car but not the service I received, so I'd guess unless you buy a new car there is no proper customer service or any chance of a courtesy car for as long as you need it!"
• "AVOID!! they say TLC not PLC, it must stand for Take Less Care! absolutely shocking customer service."
• "After the head gasket fix, a rocker cover gasket oil leak appeared due to them being in the engine and not replacing it."
• "VERY unhelpful 'customer service'."

Car Buying Experience

Pros:

• "Just purchased a used car from Batchelors in Ripon and I have to say the experience was excellent no pushy sales tactics."
• "The whole process of buying and exchanging cars was smooth."
• "Altogether a great experience."
• "Everything went so smoothly and Dana made sure I understood everything about the car before we left."
• "It was very easy to negotiate and agree the deal."
• "Great service from first look to picking up all staff friendly."
• "The easiest and quickest purchase of a vehicle I have ever had."

Cons:

• "The price was high but comparable to any site where I had seen others."
• "It turns out they sold me a car with known head gasket issues in the car history paperwork, (which I didn't get until I received the car) 2 weeks late."
• "Bought a car, said it has 2 keys but came with 1."
• "I asked for my reservation fee back and left after traveling 57 miles for nothing."
• "Imagine the hardship telling two formerly very excited boys that we had to go away because of dealership lies."
• "Not all smooth sailing initially with the car after pick up as it had a tire pressure issue."
• "I paid an extra £300 for a GEN3 paint protection which we were assured would bring the car back to showroom condition... That isn't the showroom condition we expected and left us feeling let down."

After Sales Service

Pros:

• "I had an issue with my car a month after purchase and their after sales manager Paul Ramsey was amazing in dealing with my problem."
• "Both Holly and the Service dept. were great at getting everything done, all the Finance, a Full Service, MOT and the fitting of rear parking sensors in short time for us to go away in our new car, just three days after the test drive - well done!"
• "After sales service is excellent and ongoing."
• "Josh Millar... also for his willing after sales service to explain and assist with on board equipment."
• "The car developed a fault indication whilst I was in the town, I returned the car and the service team got to work on it the next day."
• "Dana was lovely from start to finish of the buying process and even rang me the day after we picked up the car to check we were happy."
• "The whole Sales experience was very good, from the first offer, by Holly Attwater-Dunn, to bring the car to our home for a test drive until the completion of all the paperwork when I picked the car up."

Cons:

• "All in all their attitude was unhelpful and uncaring as we hadn't bought a car from their branch."
• "I had to source these parts myself as I was told it would be 3 more weeks, still no courtesy car."
• "I had been thinking about booking an MOT and service with them for later in the year, but with that attitude there is no way I'd let them anywhere near my car in the future."
• "Been a loyal customer for many years... the price I was offered was less than a car in BELOW AVERAGE condition!!!"
• "I have had it valued at several other dealers who have all valued it at a much higher price than Batchelors have... in fact one was nearly £2000 pounds more."
• "Very friendly experience no pushy sales staff just helpful the experience was easy and painless, although not 24 hours in to ownership of my new car i receive a message to say the car i had just purchased is due its service."
• "Not impressed at all."