Address: Unit 3-4, Tregoniggie Industrial Estate, Falmouth TR11 4SN, United Kingdom
Phone: +441326377997
Rating: 4.8
based on 141 reviews.
Customer Service
Pros:
"Brilliant service, friendly fast, and competitively priced."
"Quick efficient service and two very polite young women on the front desk."
"All the staff were friendly and helpful especially Tracy the receptionist who went above and beyond she is a credit to the business."
"The Customer Service at Xpress is impeccable, they are a friendly, trustworthy and reliable team."
"Everyone was really friendly and made me feel welcome as a customer."
"Front Desk is great, Pat & Ben are extremely knowledgeable and have always been honest regarding whether adjustments were necessary."
"Very polite helpful guys and friendly receptionist."
Cons:
"The garage staff covering the desk on Friday's shift have taken Zero accountability & initiative."
"He hung up and then the garage would not answer the 10 calls I made over the next 30 mins."
"Waited nearly one and a half hours for MOT to be carried out and to be told car had failed. So better communication would have been appreciated."
"At 1530 I phoned to see if it was ready and was told no, they will phone to let me know. Well they did phone me, 24 hours after I dropped it off."
Quality of Work
Pros:
"They spend time performing checks, but have twice told me no adjustments required and therefore no charge."
"The bill we received was also a very pleasant surprise given the time they spent with us and our vehicle."
"He took great care and fitted 4 tyres without marking a single wheel."
"All the work was done to a brilliant standard and a substantial courtesy car was provided at no extra cost."
"The work carried out was excellent and we were impressed that the mechanic spent time, when we picked up the car, visually pointing out another (minor) fault."
"They swapped out my faulty part and put the new one on in no time at all."
"The service was excellent and very competitively priced."
Cons:
"I ended up not buying my tyres from Xpress as they tried to illegally charge me £80 (10%) on an interest free transaction through Payment Assist."
"They told me I had an oil leak, it's a diesel leak. Their mechanics can't tell the difference between oil and diesel; just let that sink in."
"Took my car in saying I had a problem with vibration noises when driving, I was told I needed a wheel alignment... same problem."
"To my complete shock the wheel nuts was no less than hand tightened up!"
"Charged me for new tyres then refused to fix the fault I actually took it in for."
"Kept my car for 4 days before telling me they couldn't be bothered to fix it."
Value for Money
Pros:
"Brilliant service, all the staff were very friendly and knowledgeable."
"The repairs were modest. The price was actually cheap."
"Job completed under estimate! - no fuss - first class team."
"You can rest assured that Xpress will only charge you for what you have, and I've even had instances where they haven't charged for some small jobs!"
"Visited the garage yesterday with a slow puncture, and a new tyre was ordered for me. When I arrived today my existing tyre was closely examined and it was decided that the tyre could be repaired saving me £135.00."
"Ensured I didn’t pay over the odds."
"On my last visit I was quoted £400 + to do a big job on my van. Upon completion I was told that it had not taken as long as thought and my bill was reduced by £75!"
Cons:
"Extortionate prices, plus they left my car keys in my door when my car was parked in the forecourt."
"Charge me? For what exactly? 😂 On your own website is says 'One of our team will always advise you of any additional work that may be required and the COST INVOLVED before any work is carried out.'"
"Absolutely shocking service !! My van came back with over 15 fails on the mot, a week later I had it checked out by another garage, they was struggling to ANY faults."
"MOT time again, took to express again as local business, for the last time, £23.99 plus vat for a wiper blade and £12.00 plus vat for a fog light bulb."
Reliability and Trust
Pros:
"Express Garage are fantastic and I would highly recommend them."
"Although they initially couldn't find the fault and were really busy they booked the car in and also gave a free courtesy car for us to continue to enjoy our holiday."
"They were very accommodating despite being really quite busy."
"I cannot think that would happen at many garages."
"They were outstanding, they had a look, & notice that the 'valve' was faulty. They then 'refashioned' a new one & wouldn't take any payment!"
"Xpress did way more than they needed to in identifying the root cause of the problem, they were completely upfront & honest throughout."
"These are trustworthy people and they are my garage of choice as long as my daughter is in Falmouth."
Cons:
"Avoid unless you're not bothered when you get your car back."
"Do not trust these guys! I had an mot in 2012 and didnt use the vehicle for the whole year and they failed the van on the same thing that had been fixed! I told them and they waved it off."
"I will not be using or recommending anyone to use express garage. You have left me utterly shocked."
"I waited 3 days just to be told my vehicle is too old (1997) for their machine to diagnose an issue."