Dwell Leeds Estate & Letting Agents Reviews Summary

Professionalism and Responsiveness

Pros:

• "The letting agent from Dwell was most professional and responsive."
• "She’s lovely, helpful and classes you like a second family."
• "They were great from start to finish, easy to get hold of and pro-active with what needed to be done."
• "I cannot express how grateful I am for the exceptional service provided by Dwell letting agent."
• "Dan, who helped with viewings, was incredibly flexible and accommodating."
• "Any questions I had after the viewings, I sent off by email and he got back to me very quickly with answers."
• "All communication with Dwell was excellent, especially the booking of the viewing."

Cons:

• "In Month 2, huge waterlogs appeared in the bedroom walls. It took 5 months for Dwell to send someone to have a look at this."
• "Maintenance takes forever, they don't give notice for attending the property and they don't answer any calls and email replies take weeks."
• "It's impossible to get a hold of them on the phone and emails seem to only get checked maybe once a week."
• "Ross is unprofessional, comes across aggressive when raising issues and doesn't communicate with his colleagues even when something has been agreed prior."
• "Wouldn't use Dwell again as Ross is unprofessional, comes across aggressive when raising issues and doesn't communicate with his colleagues even when something has been agreed prior."
• "They never ever fix things or come when they promise you have to call them over 10x for any issue to be resolved."
• "Managed to get another emergency number following their procedures for an emergency again to no response."

Quality of Service

Pros:

• "Our house sold in a matter of weeks - what more could we ask for!"
• "I have been a client of Dwell for over ten years, and each tenant they have found has been excellent."
• "Jon and his team have clearly demonstrated that they understand our needs as property investors and landlords."
• "They have always been very good at finding tenants and keeping voids to a minimum."
• "We followed their advice all the way through, and within the first 'open day' we had 4 firm offers."
• "He was professional and worked really hard to get us in the house that we wanted."
• "I find them professional, responsive and get us good results."

Cons:

• "Very poor in so many aspects."
• "This is where trust was totally lost for Dwell."
• "The handymen the landlord/dwell used totally did a cowboy job by just trying to paint over it without treating it."
• "Typical example of an agency whose conduct necessitates new laws and regulations."
• "BEWARE of the Deposit Protection Scheme and how Dwell Leeds operate this system."
• "They didn't class this an emergency and did very little to help in terms of resolutions."
• "Absolutely dreadful! My daughter has been without a shower for several weeks now."

Customer Experience

Pros:

• "Great customer service and really friendly."
• "Had a fantastic experience viewing a property, courtesy of Jeremy."
• "She will send someone to solve my house problem such as fixing gas, replace broken oven and etc."
• "Our oven packed in and was replaced with a lovely new one very quickly!"
• "He was professional, friendly and helpful."
• "I can’t recommend Dwell and Teresa in particular highly enough."
• "Jeremy showed me around 2 properties. A very nice and professional gentleman."

Cons:

• "Definitely do not recommend renting with Dwell."
• "Wouldn't use Dwell again as Ross is unprofessional, comes across aggressive when raising issues and doesn't communicate with his colleagues even when something has been agreed prior."
• "Lucy okeefe and Ross will take your money to fund there own pockets do not use."
• "They pride themselves on being so easy and quick but my god they are a disaster of a company I regret ever contacting them and I never will again."
• "WORST 6 MONTHS OF MY LIFE!!!!"
• "Rude staff that give you false information."
• "Unprofessional and Sneaky."

Communication and Support

Pros:

• "Working with Jon and his team on a day to day basis has shown us just how organised and attentive they are."
• "Great service over the years, always kept us up to date with what was going on and were always helpful in recommending tradesmen etc for any work required."
• "Communication was second to none, making the whole experience stress- and hassle-free."
• "Our questions were answered quickly and exhaustively."
• "Jeremy was really helpful and honest in suggesting suitable properties over the phone to me, and answered all my questions really well when showing me around at viewings."
• "We can now enjoy our free time knowing our rental properties are in safe hands."
• "If you are interested in renting a house you see through Dwell rest assured that you are in fully capable hands of true professionals."

Cons:

• "They seem very attentive when trying to get you into the property. After that however, communication is terrible."
• "Didn’t feel like we had no one we could go to."
• "Tried to call the office only to find they weren't taking my calls with one person pretending they couldn't hear me over the phone and then hung up."
• "Managed to get another emergency number following their procedures for an emergency again to no response."
• "Had a viewing. They called to see if myself and my boyfriend were still attending which we said yes. We waited for someone to show up but no one showed up."
• "Also, they don't take calls, and ask you to communicate via WhatsApp. So you're just left hanging waiting for them to respond."
• "I dwell upon the moment I traveled 3 hours to view a house for nobody to show up..."