Hunters Estate & Letting Agents Leeds Reviews Summary

Professionalism and Responsiveness

Pros:

• "Nabila Doreste has been helping us to relocate one of our client’s recently and we were very impressed with her professionalism."
• "Nabila was very attentive and quick to respond to any queries we had and bumps in the road."
• "Natalie from Hunters was always there by email or phone to answer all my questions with patience."
• "They have always communicated and explained absolutely everything in great detail."
• "Hunters have amazing people that are really helpful and available to sort any problems you have."
• "The speed at which my property was listed and rented out, within just a week, was impressive."
• "Everything was dealt with very quickly and he answered all my questions and queries before I went ahead with anything."

Cons:

• "Poor service from start to finish."
• "They don't make sure that the tenant who have left previously have paid all their bills and cleared the accounts properly."
• "Poor customer service, not responding to emails, stating untrue facts about the contract in place and finally late return of money."
• "The women who answered the phone was unprofessional and rude, no apology just excuses in I don’t care tone."
• "Also, it takes ages to get something fixed at the flat 'poor maintenance'."
• "Impossible to get in contact with after several emails and countless phone calls."
• "Today I tried to call to book a viewing of the house after I told the agent the address - she hung up."

Customer Experience

Pros:

• "Having experienced various letting agencies from around UK and Europe, I can wholeheartedly recommend them."
• "As for their fees, they are among the best rates in Leeds and worth every penny they get…!"
• "Hunters Leeds has been the best agency I have ever been with."
• "If you are looking to rent a place in Leeds and you find one from Hunters I believe it will be an overall good experience!"
• "I am very pleased to be associated with Hunters, it's a great Letting agency with one of the most experienced and customer-friendly sales/maintenance staff."
• "I would absolutely recommend Hunters if you would like to avoid stressful circumstances."
• "Hunters have been exceptionally helpful with an unfair situation that has arisen with my landlord."

Cons:

• "I have rented two properties from Hunters Leeds as a tenant and have been provided with awful service on both occasions."
• "An agent also illegally entered this property in January 2020, not notifying me beforehand."
• "Left homeless after being kicked out of our rented Bridgewater Place flat due to a mains water leak."
• "Now they say that they are not responsible and that the landlord does not want to pay for it so I got stuck with the house and the problems."
• "We regularly reported issues and maintenance problems which were either not dealt with or on a rare occasion dealt with months later."
• "Very disappointed with this agency. I dealt with the worst estate agencies in London and this one seems to be exactly the same."
• "For letting: this agent took my deposit and told me that I've secured a property, so I went ahead reject all the other offers. Only when it's less than a week before my move-in date, they came back saying they have decided to withdraw your offer."

Trust and Reliability

Pros:

• "She is outstanding and amazingly supportive and kind."
• "I also got a strong impression that he and the company were trust worthy."
• "Jeremy from Hunters helped me find a great apartment in a great neighborhood, and I am very happy in that place."
• "Would recommend their efficient, professional and trustworthy services."
• "It was quick and easy process from Hunters."
• "The repairs and maintenances were prompt and good."
• "Sohail's dedication truly made me feel confident in their services and I've recommended him to everyone I know."

Cons:

• "Hunter deceived me and lied to me."
• "Hunters are now trying to claim money from our deposit for a 'weathered balcony' and for 'removal of 3 plastic bags on top of the fridge’."
• "Left homeless after being kicked out of our rented Bridgewater Place flat due to a mains water leak. No support from Hunters."
• "By far and away the worst letting agency I have ever used."
• "I wouldn’t recommend anyone going through this hunters as the past year trying to co-operate with them has been so much more stressful than it should have been."
• "I would definitely not recommend renting from them, and I totally regret it."
• "Absolutely terrible service from both lettings and maintenance."