"Easy ordering, very fast delivery and looks very well presented."
"The items come well packed with a cool bag in the box to keep the cheeses fresh."
"The sticky toffee cheese sounds strange but tastes amazing."
"The truckles all come in a wax coating which isn’t hard to cut through."
"The presentation and quality are fantastic."
"They were packed and wrapped very securely and delivery was quick."
"My order was well packed, exactly as the online photo, delivered on time and the recipient was extremely happy with it."
"Beautifully presented & just as described."
Cons:
"My friend was very happy with it but needed to check it was from me as there was no gift card."
"This was a gift for my parents diamond wedding anniversary which I ordered taking note of the 1-2 day standard delivery. After 2 days I had not received notice that the hamper had been shipped."
"I bought the hamper for a friend's birthday. It was delivered on time! She was delighted to receive a gift which was different from the usual wine and chocs."
"Wine and cheese hamper looking good, shame I can’t taste it as bought as a present."
"I’ve deducted one star because I would have liked to have seen greater variety in the cheese selection."
"Disappointing that after making our initial order we were contacted to be told that despite the order being accepted three cheeses weren't actually available."
"My order was intended as a birthday gift for two friends, and all arrived very quickly, they said they enjoyed the wine and the cheese very much."
"My truckles arrived on time but 2 were damaged in transit - not the sticky toffee puddings thank goodness."
Customer Service
Pros:
"Without hesitation, they apologised and promised to resend the original gift and didn’t want her to return what had been wrongly sent."
"The customer service is quick and efficient and very nice department that does the company proud."
"However, I emailed customer services and they replied promptly and the hamper was sent and arrived next day and in time."
"Fantastic cheeses. I've ordered 3 times now and every one id fantastic."
"Great company to deal with.i ordered a cheese hamper as a birthday present for my son.the Cheshire Cheese Company dealt with it all, plus free delivery!"
"Customer service responded very quickly to my questions - thank you."
"Excellent customer service."
"Great company with an honest friendly approach."
Cons:
"Not impressed - Had to pay £2.50 excess postage - despite paying the company £4.99 for postage… customer services did not believe me."
"I was very excited for my Mom to receive the Mother's Day gift but when it arrived the chutney jar was smashed."
"The recipient was overjoyed with his surprise hamper and said the cheese was the best he'd ever tasted. The delivery was super quick and everything from start to finish was so smooth and stress free.....will definitely use this company again thank you so much."
"Unfortunately we've not had a great experience in trying to purchase gifts online, with this company."
"The recipient was very pleased with the quality. Great service, highly recommended."
"There was a small issue with the website but I was dealt with by a Ms Sophie Buxton who was very polite and professional."
"I award this company five stars due to the way our issue was resolved despite it not being entirely their fault."
"Sophie handled my query immediately and sorted it in next to no time."
Cheese Quality
Pros:
"The cheese itself is fabulous. Nice sized truckles packed with flavour."
"The most delicious cheeses, each packaged in their own wax truckle."
"Excellent quality cheese. Great price."
"Both my wife and I do love our food and travel (oh for those days!), but without being able to do quite so much this year, we thought to treat ourselves to one of our true pleasures: cheese!"
"The sticky toffee cheese sounds strange but tastes amazing."
"The old hag cheese and chutney is one of the best I've tasted."
"Absolutely LOVE the cheese from this company. It's our family favourite."
"I love the cheeses. They are delicious, especially the Cheshire creamy cheese which is divine."
Cons:
"Also gave them a 'safe' topic of conversation to discuss the different flavours of cheese. Ginger and something was less popular!"
"Very disappointed with the quality of both cheese and the biscuits. The biscuits were out of date and actually had a bad odour."
"Cheese was not fresh either. Very poor quality and only a use within 3 days after opening."
"Cheese thrown out, very disappointed."
"Very disappointed with the quality of both cheese and the biscuits."
"I was not confident they could deliver in time for Christmas."
"Due to delays with delivery, the £60 hamper I ordered was left in warehouse for 8 days."
"Great hampers at good prices. Had a problem with my order, sending the wrong item but informed me before I even knew that had happened."